Technical Support Engineer

• Feb 2019 - Present

Desktop Support Technician

• Mar 2018 - Apr 2019

• Security firmware upgrades • User support and configuration for Microsoft Office 365 • Active directory management • Troubleshoot and support for mortgage related software (Encompass, Quick Loans, etc) • Configuration of network printers • Rolled out company wide upgrade from Windows 7 to Windows 10 • Directly involved with new user on-boarding/setup • Security firmware upgrades • User support and configuration for Microsoft Office 365 • Active directory management • Troubleshoot and support for mortgage related software (Encompass, Quick Loans, etc) • Configuration of network printers • Rolled out company wide upgrade from Windows 7 to Windows 10 • Directly involved with new user on-boarding/setup

IT Support Technician (Contract)

• Apr 2018 - Jun 2018

Provided Desktop Support for employees in the New York Region. Provided support for all laptops, desktops, mobile devices in office and for home and remote workers. Support solutions and processes to enhance desktop production environment for corporate. Investigate application issues by updating, modifying or re-installing software. Perform hardware analysis to diagnose performance issues. Coordinate with feedback received from other department teams for issues that are not related to desktop performance. Move Computer and Peripheral devices for workers in the remote offices. Example's of work • Software upgrades and installs • Hardware roll-outs and repairs • Desktop imaging • Active Directory support • Ticket System Management • Remote Access tools • Mobile Device Support • Printer and Network Connectivity Show less

Technology Consultant

• Nov 2017 - Jan 2018

• Frequent handling and management of machine hardware and software • Worked with supervisor on different hardware and software issues • Advised clients on ideal use of hardware for future-proofing • Frequent handling and management of machine hardware and software • Worked with supervisor on different hardware and software issues • Advised clients on ideal use of hardware for future-proofing

Help Desk Analyst

• Nov 2013 - Jul 2015

• Installed, supported, configured all departmental supported hardware and software issues • Created and maintain Student applications that are programmed into database • Loaded software programming into Laptop, Desktops, configure, Install smart-board • Exceeding all departmental guidelines for performance every month • Worked with various teams to resolve Hardware/Software/Network issues • Installed, supported, configured all departmental supported hardware and software issues • Created and maintain Student applications that are programmed into database • Loaded software programming into Laptop, Desktops, configure, Install smart-board • Exceeding all departmental guidelines for performance every month • Worked with various teams to resolve Hardware/Software/Network issues