Experience

HSM

• Croatia
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Executive

  • Oct 2022 - Present

  Zagreb, Croatia



Robotiq.ai

• Croatia
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2022 - Jul 2022

  Zagreb, Croatia Communication and high-intensity cooperation with clients and in house RPA team Working on user experience improvements Cooperation with contractors and external partners User support and ticketing control Invoicing and billing control / Renewals Onboarding of new clients Developing strong relationships and nurturing Robotiq.ai clients Upsell Managing client journey map Close cooperation with Sales and Delivery team



iPlayerHD

• Brand manager and customer relations expert

  • Jun 2016 - Mar 2022

  United States Managing the budget, sales analysis, quality control Managing internal & external communication Working on user experience improvements Cooperation with contractors and external partners User support Planning and execution of all communications and media actions on all channels, including online and social media Software testing Assisting the CEO in everyday tasks



Proteus d.o.o.

• Regional Brand Manager

  • Jun 2015 - Mar 2016

  Head of buying for Croatia and Slovenia Creating and implementing marketing activities Finding new business opportunities & opening new store locations Sales team leader and motivator



Britton d.o.o.

• Brand Manager

  • Jun 2014 - Jun 2015

  Managing Next shops in Croatia Budgeting Selection and training of sales staff Creating and implementing marketing activities Attendance on business conferences Following strict rules and regulations of Next brand



Transport Footwear

• Brand Manager

  • Oct 2009 - May 2014

  Zagreb, Croatia Managing high street brands of footwear and accessories - Managing wholesale and retail network - Purchase and sales planning - Selecting seasonal collections and financial calculations - Creating educational materials and book of regulations - Distribution control of all goods in our retail and wholesale - Merchandising and adequate presentation of brands in shops - Managing sales team at new location opennings - Selection and traning of sale staff

• Assistant Manager

  • Mar 2007 - Oct 2009

  Zagreb, Croatia Assistant to CEO and marketing director, - Creating contracts and offers - Managing wholesale buyers and our own retails - Administrative work - Creating all relevant reports - Assisting in new store openings - Assisting in collection selections and creating orders for suppliers - Traning and controling of retail personel

• Sales Consultant

  • Apr 2005 - Mar 2007

  Zagreb, Croatia Working in retail and managing one store ( ordering goods , merchandising, neatness of the store and store documentation )