Business Consultant and Support Officer

• Feb 2020 - Present

1. Support:Provide support to internal and external customers via phone or e-mail.Researching and resolving functional system problems, process flaws, recommending solutions, or alternative methods to meet client’s requirements. 2. Manuals: Prepare training documentation and educate clients based on the implemented business software and technology solutions as per client’s business processes and requirements.3. Administration: Perform administrative tasks as per the… 1. Support:Provide support to internal and external customers via phone or e-mail.Researching and resolving functional system problems, process flaws, recommending solutions, or alternative methods to meet client’s requirements. 2. Manuals: Prepare training documentation and educate clients based on the implemented business software and technology solutions as per client’s business processes and requirements.3. Administration: Perform administrative tasks as per the company’s internal policies and procedures.4. Presales:Represent the company in a professional manner and build good relationships with clients to the company’s benefit.Maintain a thorough knowledge of the company’s products and service offerings and methodologies.5. Personal Development: Maintain awareness of current trends with a focus on product and service development as well as the application of business software and technology solutions. Show more Show less

Business Support Consultant

• Jul 2018 - May 2019

Junior Product Specialist

• Jul 2018 - May 2019

Quality Performance Monitoring

• Feb 2018 - Jun 2018

Call Operator / Call Centre Shiftleader

• Aug 2016 - Feb 2018

Agronomy Manager

• Dec 2015 - Aug 2016

• Oversee the agronomy operations throughout two locations.• Work with the board of directors to develop sales goals and action plans.• Keep up with market demands including agronomy products and services.• Oversee 50+ working staff.

Barista

• Oct 2014 - Nov 2015

• Work together with the team to ensure the best customer service.• Serve and present drinks and beverages quickly and efficiently.• Keep up to date with current promotions and new products.• Make customers aware of seasonal offers.

Manufacturing - Packaging

• Jan 2014 - Aug 2014

• Perform production duties such as manual lifting, packaging, taping, labeling operations and sorting.• Maintain the work area and equipment in a clean and orderly condition and follow prescribed safety regulations.

Call Center Operator

• Oct 2012 - Nov 2013

• Provide a high level of personalized customer service.• Accomplish sales and organization mission by completing related results as needed.• Informs clients by explaining procedures; answering questions; providing information.• Create further interest in the company's services by inviting customers to use the services and products offered.• Manage and resolve customer complaints.• Identify and escalate priority issues.

Barista

• Feb 2013 - Jul 2013

• Engage customers and surpassing their needs.• Take orders and ring up sales.• Maintain the store environment and equipment.• Ensure food safety standards are met.• Recommend product and process improvements.