Experience

Esperanza an Auberge Resort

• Mexico
• Hospitality
• 100 - 200 Employee

• Director of Security

  • Aug 2022 - Present

• Security Manager

  • Feb 2018 - Aug 2022



The Fives Hotels & Residences

• Mexico
• Hotels and Motels
• 100 - 200 Employee

• Security Manager

  • Sep 2017 - Feb 2018

  Develop policies, procedures and security standards. Review processes linked to hotel preventive measures. Analyze and implement security measures to protect the company. Develop emergency plan procedures and employees training. Reviewing vulnerable areas to eliminate risks and prevent accidents. Ensure the safety of colleagues and contractors through the construction phase. Review and improve the fire protection system. Establish direct contact with the local authorities (Police, Civil Protection, Fire Fighters). Compliance with the current government regulations. Provide emergency brigades training and develop fire drills. Establish safety audits to ensure quality service. Show less



Fairmont Mayakoba

• Mexico
• Hospitality
• 200 - 300 Employee

• Security Manager

  • Jan 2016 - Aug 2017

  Planning, organize and direct prevention and security operations, guaranteeing the integrity and well-being of the guests, collaborators, visitors and the preservation of the assets and assets of the company.Compliance with Federal, Local and International regulations, as well as care for the environment and natural resources.Implementation of training programs on safety, prevention, care, patrimonial protection.Ensure compliance with company procedures and policies to ensure an efficient response to emergency situations.Implement policies and procedures that ensure the effectiveness of prevention and safety mechanisms at work.Establish risk analysis and programs to solve the any potential threat for the company.Coordinator of integrating the emergency plans and Business Continuity Plan for the company, as well as the Fire Protection Systems according to the NFPA Norms and Official Mexican Standards.Investigation and follow-up of reports of losses and applying interview techniques.During my stay at Fairmont Mayakoba, we integrated the Self-Management Program, as well we obtained the recognition in terms of Safety, Health and Hygiene of PASST Level 2.During the period 2013 to 2017 we increased the percentage of commitment of the colleague (CES- Colleagues Engagement Survey) from 90% to 98%.During 4 consecutive years we increased the satisfaction rate of the guests with a sense of security from 9.29 to 9.63, with which Fairmont Mayakoba obtained the First Place of 119 hotels. Show less

• Assistant Security Manager

  • Jan 2014 - Jan 2016

  Assist the Director of Loss and Prevention in the operational supervision of the DepartmentLead the supervisory team and agents developing and implementing effective standard procedures.Guarantee an ongoing exceptional level of service for guests and colleagues.The interaction with the organizers of many group events and their level of trust in the safety that The Fairmont Mayakoba can provide has become a competitive advantage.In regards to emergency situations, I was responsible for recruitment and training of the emergency brigades and Fire Protection systems abiding by the Governmental regulations. Show less

• Security Supervisor

  • Jan 2013 - Jan 2014

  Supervise the operations and logistic of the security shifts, supporting lifeguards and security agents in their daily tasks acting as a liaison between Guests, visitors and colleagues from different areas of the Hotel. Provide immediate guest assistance during any kind of incident. Train and support the Loss and Prevention agents setting and communicating clear expectations, recognizing exceptional efforts and ensuring accountability through objective feedback.



Hyatt Regency

• United States
• Hospitality
• 700 & Above Employee

• Security Supervisor

  • Aug 2011 - Jan 2013

  Responsible to ensure the guests privacy.Prevent accidents during the activities of contractors in the property.Guarantee a safety environment supervising the lifeguard and security officers activities.Controlling and operating the Fire Protection Systems and CCTV surveillance.Reporting risks, unsafe areas to departments.Immediate assistance to people injured.Provide training and support to security officers.

• Security Agent

  • Jun 2010 - Aug 2011

  Control of the Hotel access (parking, beach and personnel entrance), persuasive inspections of the areas. Assistance to guests and employees in case of any incident.



Deli Maxx / Convenience Store

• Cancún Area, Mexico

• Cashier Supervisor

  • Jun 2007 - 2010

  Purchases and supplies to the store, labeling prices, sales to customers, and contacting suppliers. Purchases and supplies to the store, labeling prices, sales to customers, and contacting suppliers.