Antonella Lavanca
Customer Success Team Lead at Cobee- Claim this Profile
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Español Native or bilingual proficiency
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Italiano Native or bilingual proficiency
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Francés -
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Inglés -
Topline Score
Bio
Alba Duran
Antonella is a brilliant senior account manager. She has an amazing relationship with her partners, always focus on helping them grow and showing her support. Working with her has always been so easy as she is an absolute joy. I’d love to work with her in the future💜
Yoann Artus
Antonella is just amazing. She’s probably one of the best Account Manager I’ve had in my teams. She really cares about her customer portfolio and is able to build strong relationships with them. She’s very data oriented and focuses her attention on reaching her KPIs & OKRs. Working with her is easy. She’s always nice with everyone and she’s a great ambassadors of the values a great company must have. I wish I can work with her again on day.
Alba Duran
Antonella is a brilliant senior account manager. She has an amazing relationship with her partners, always focus on helping them grow and showing her support. Working with her has always been so easy as she is an absolute joy. I’d love to work with her in the future💜
Yoann Artus
Antonella is just amazing. She’s probably one of the best Account Manager I’ve had in my teams. She really cares about her customer portfolio and is able to build strong relationships with them. She’s very data oriented and focuses her attention on reaching her KPIs & OKRs. Working with her is easy. She’s always nice with everyone and she’s a great ambassadors of the values a great company must have. I wish I can work with her again on day.
Alba Duran
Antonella is a brilliant senior account manager. She has an amazing relationship with her partners, always focus on helping them grow and showing her support. Working with her has always been so easy as she is an absolute joy. I’d love to work with her in the future💜
Yoann Artus
Antonella is just amazing. She’s probably one of the best Account Manager I’ve had in my teams. She really cares about her customer portfolio and is able to build strong relationships with them. She’s very data oriented and focuses her attention on reaching her KPIs & OKRs. Working with her is easy. She’s always nice with everyone and she’s a great ambassadors of the values a great company must have. I wish I can work with her again on day.
Alba Duran
Antonella is a brilliant senior account manager. She has an amazing relationship with her partners, always focus on helping them grow and showing her support. Working with her has always been so easy as she is an absolute joy. I’d love to work with her in the future💜
Yoann Artus
Antonella is just amazing. She’s probably one of the best Account Manager I’ve had in my teams. She really cares about her customer portfolio and is able to build strong relationships with them. She’s very data oriented and focuses her attention on reaching her KPIs & OKRs. Working with her is easy. She’s always nice with everyone and she’s a great ambassadors of the values a great company must have. I wish I can work with her again on day.
Experience
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Cobee
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Spain
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Financial Services
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100 - 200 Employee
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Customer Success Team Lead
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Feb 2023 - Present
CS Team Lead para España, Portugal y Enterprise. Lidero, guío y formo a nuestro equipo de CSMs para que acompañen de la mejor manera a nuestros clientes garantizando el mejor onboarding y las post-onboarding journeys.
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Enterprise Customer Success Manager
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Dec 2022 - Feb 2023
CSM encargada de la gestión y onboarding de nuestro portfolio Enterprise (más de 40 cuentas). Ejerciendo de Project Manager durante el proceso de lanzamiento y de gestor de cuenta y asesoramiento en planes de compensación y benéficos en las fases E2E.
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Customer Success Manager
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Apr 2022 - Dec 2022
CSM encargada de gestionar el portfolio de cuentas M (empresas entre 100 y 500 empleados) llevando hasta 180 cuentas, acompañando en todas las fases E2E tras el proceso de onboarding sobre todo asesorando a nuestros clientes para poder ofrecer a sus empleados el mejor plan de compensación.
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Treatwell
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United Kingdom
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Internet Publishing
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500 - 600 Employee
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Senior Management Accountant
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Feb 2022 - Apr 2022
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Key Account Manager
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Jul 2020 - Feb 2022
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Account Manager
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Feb 2016 - Jul 2020
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Rentalia
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Spain
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Technology, Information and Internet
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1 - 100 Employee
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Ventas
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Dec 2015 - Feb 2016
- Acquisition of new clients. - Onboarding coordinator. - Realization of new digital content to increase customer results. - Acquisition of new clients. - Onboarding coordinator. - Realization of new digital content to increase customer results.
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idealista.it
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Italy
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Technology, Information and Internet
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1 - 100 Employee
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Fidelización clientes
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Feb 2013 - Dec 2015
- Conversion of monthly contracts to semi-annual or annual. - Study of commercial portfolios to increase the conversion of contracts with permanence. - Commercial communication with B2B clients with analysis of results and value of the product.
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Call center - Atención al cliente
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Apr 2012 - Feb 2013
- Registration of new users. - Customer support and resolution of doubts. - Incident support and coordinate communications between clients and internal departments. - Performance of massive telephone campaigns to get new B2C registrations.
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Education
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2011 - 2012
Universidad Complutense de Madrid
Estudiante de Periodismo, Periodismo -
2009 - 2012
Università degli Studi di Siena
Comunicazione, Scienze della Comunicazione
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