Managed Services Security Engineer

• Oct 2023 - Present

Cloud Advisor I

• Jul 2021 - Oct 2023

Work as first line of defense for client and internal Cybersecurity issuesDesign, configure, maintain and monitor Microsoft Sentinel instancesCreate, and maintain documentation on SOC best practicesMonitor and manage simple to complex Microsoft cloud and on-premise infrastructure solutionsReview and update technical documents to maintain current and future cloud platformsAdminister Microsoft Azure to meet our customers’ technical, security, and business needs for apps/workloadsMonitoring, acting on planned/unplanned outage notificationsFacilitation of meeting ongoing security and compliance requirementsSupporting processes for Office 365 license assignment, altering, and removal with end usersProvide input to continuous service improvementsProvide management for the product offerings around Microsoft E3/E5 Suite, Active Directory, Exchange, Microsoft Skype for Business and Teams with Voice, Poly, AudioCodesEscalate tickets and work with vendors and partnersWork with other Enabling engineers and partners to grow the business and prepare for future customer needs Show less

Technical Support Analyst - Contract to Centene Corp

• Jul 2020 - Jul 2021

Provided exemplary technical support via phone, chat, and email. Handled basic to mid-level technical issues with the goal of first call resolution. Effectively documented tickets and escalate when needed to an end user base of roughly 80,000 on a 24/7 service desk. Communicated with all levels of leadership in multiple departments. Assisted in rebuilding the Service Desk Training Curriculum for all new techs first 2 weeks of onboarding. Trained new technicians in policy, procedure, technical skills and call handling. Show less

Inventory Coordinator II

• Nov 2017 - Jul 2020

Maintain the raw and finished glass inventory of an automated glass coating and tempering plant Inventory value of roughly 9.25 Million Dollars Adhered to a 0.25% variance or better to minimize profit lost Report weekly inventory levels to upper management Effectively communicate and meet daily goals Lead months end physical inventory process Implemented new processes to increase tracking visibility of all stock Worked effectively across all departments to resolve discrepancies Maintained highest accuracy of the largest inventory in plant history Show less

Warehouse Coordinator

• Aug 2016 - Oct 2017

Receive and input all freight into the receiving warehouse Receive all nonstandard mail Maintain inventory and stage material for production orders Process returns Receive and input all freight into the receiving warehouse Receive all nonstandard mail Maintain inventory and stage material for production orders Process returns

Chief Executive Officer

• Jan 2012 - Aug 2016

Developed webstore and created all hand crafted items for sale across the globe Grew business from a hobby to a world recognized brand Maintained inventory, product shipping, and returns Handled all sales personally and all social media accounts (YouTube, Instagram, Facebook) Traveled to expos and met with celebrity contacts and clientele Developed webstore and created all hand crafted items for sale across the globe Grew business from a hobby to a world recognized brand Maintained inventory, product shipping, and returns Handled all sales personally and all social media accounts (YouTube, Instagram, Facebook) Traveled to expos and met with celebrity contacts and clientele

Delivery Driver

• Oct 2010 - Aug 2016

Maintained safe driving record Handled food safely and delivered on time accurate orders Handled phone orders Assisted in preparing items for delivery and pick orders General cleaning and other assigned duties Maintained safe driving record Handled food safely and delivered on time accurate orders Handled phone orders Assisted in preparing items for delivery and pick orders General cleaning and other assigned duties