Experience

Four Winds Creative - Helping tech companies stand out through outstanding video content

• United States
• Media Production
• 1 - 100 Employee

• Video Production Specialist

  • Jan 2021 - Present



Packagd

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Freelance Video Producer

  • Oct 2017 - Aug 2019

  Produce, shoot, and edit video content for Unboxed.tv. Also served as an occasional co-host for Unboxed Daily. Produce, shoot, and edit video content for Unboxed.tv. Also served as an occasional co-host for Unboxed Daily.



ShareGrid

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• City Manager

  • Oct 2016 - Jul 2017



Hulu

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Video Production Coordinator

  • Nov 2012 - Jul 2015

  • Serve as line producer, unit production manager for Hulu culture videos, EPKs, ancillary content promos, and broadcast spots• Manage small production studio space; execute camera, lighting, and sound for studio shoots• Triage incoming requests and allocate post-production resources• Liaise between internal partners and stakeholders and build lasting relationships with production vendors and independent contractors• Develop and streamline internal departmental procedures and workflows. Show less

• Customer Support Lead

  • May 2010 - Nov 2012

  • manage a team of level 1 and level 2 customer support advocates• develop and streamline recruiting process• implement self-help and knowledge base initiatives• develop performance metrics• develop and streamline day-to-day support workflows and processes• gather and analyze customer contact data



Self Employed

• Motion Picture Set Lighting Professional

  • May 2007 - Jan 2009



VERISIGN

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Technical Support Representative II

  • Oct 2004 - May 2007

  - phone, email, and chat support - knowledge base and support page content manager - phone, email, and chat support - knowledge base and support page content manager