Experience

International Crisis Group

• Belgium
• International Affairs
• 100 - 200 Employee

• IT Officer

  • Aug 2019 - Present



Columbia Sportswear Company

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Nov 2013 - Apr 2020

  Provide customer service for over 100 people during demanding sales eventsManage shelf stocking and pricing activities for new store grand opening Assist customers with product selection and queries while managing the opening and closing of the store Provide customer service for over 100 people during demanding sales eventsManage shelf stocking and pricing activities for new store grand opening Assist customers with product selection and queries while managing the opening and closing of the store



Simpson Gumpertz & Heger (SGH)

• United States
• Civil Engineering
• 700 & Above Employee

• System Analyst

  • Jul 2018 - May 2019



Freedom Partners Chamber of Commerce

• Public Policy Offices
• 1 - 100 Employee

• End User Support Specialist

  • Oct 2017 - Jan 2018



USALSA

• Australia
• Legal Services
• 1 - 100 Employee

• IT Specialist

  • Jul 2016 - May 2017

  Set up VTC Conferences for Military events U.S Army Reserve & meetings out of the country Deployed and installed Laptops, desktops, monitor’s printer’s mobile devices for users and the military divisions. Completed and resolved over 10 Tickets daily to resolve technical issues including software failures hardware malfunctions.Answered phone calls assisting customers with claims legal assistants help with the military websites and applications and other resources. Made sure military publications & forums were updated on EJAWS website.Resolved over 10 or more tickets dealing with Accounts databases database access application access.Monthly assignments making sure announcements and photo announcements were posted made the military EJAWS DVD orders the review of accounts approval/rejection of new accounts



Suite Solutions Corporate Housing

• United States
• Hospitality
• 1 - 100 Employee

• Field Representative

  • Jun 2010 - Dec 2016

  Handle all new residents with move in and move out logisticsProvide technical assistance to program residents phone, cable and internet servicesManage communications with residents while organizing daily tours of the property with groups of 5-10 Handle all new residents with move in and move out logisticsProvide technical assistance to program residents phone, cable and internet servicesManage communications with residents while organizing daily tours of the property with groups of 5-10



USPTO

• United States
• Government Administration
• 700 & Above Employee

• Desktop Support Technician

  • Sep 2015 - Mar 2016

  Provided Technical support for the whole U.S. Patent & Trademark Carlyle campus supporting over 1,000 users weekly Replaced and swapped out HP laptops & desktops for users under organizations such as Patent, Trademark, and Enterprise, along with backing up and restoring user’s data & files through Avamar. Resolved software and hardware malfunctions for multiple departments. Completed and resolved over 10 Tickets daily to resolve technical issues including software failures hardware malfunctions and network connectivity issues.Managed USPTO assets by scanning devices in and out such as laptops, desktops, monitors, Printers, scanners etc. With Microsoft asset scanner handheld to keep hold of inventory and where it was located. Assembled and disassembled HP laptops replacing hardware such as CPU, heat sink , memory, hard drives, led monitors, touchpad, keyboards, power supply, network card, etc



U.S. Committee for Refugees and Immigrants (USCRI)

• United States
• Non-profit Organizations
• 300 - 400 Employee

• Helpdesk

  • Apr 2015 - Aug 2015

  Improved satisfaction by providing technical support over 20 users daily by configuring systems, installing software, hardware, drivers and updates, and performing hardware repairs and basic troubleshooting supported users with Windows and Mac desktops and laptops.Installed and configured desktops, printers, tablets, projectors, webcams, TVs, mobile devices, imaged systems with Windows 7, 8, and 8.1.Configured the PCs, switches, and server in new site. Made ports live on the network for internet use.Assigned static IP addresses, installed network printers. Performed user/mail backups through the server.Set up conference rooms for USCRI national network conference by providing internet connection, audio/visual display setup through projectors and speakers. Helped users set up their PowerPoint presentation for their session by connecting laptop to the projector VGA/HDMI.Prepared new hires with user name and password along with a desktop/laptop with Office 2013, installed and mapped users to network drives so they could access their SharePoint resources. Kept track of IT equipment and troubleshooting resolutions along with mail transfers.Gave presentation and speech with senior staff member to large group of visitors



CareFirst BlueCross BlueShield

• United States
• Insurance
• 700 & Above Employee

• System Engineer

  • Jun 2014 - Jan 2015

  My Daily Tasks included installing numerous amount of software's on different users workstation that they needed to perform their tasks also making sure all the users PCs are fully protected running scans on the network using Symantec Endpoint protection to remove any type of malicious malware or spyware. I also added and removed users to and from Active Directory created Exchange Distribution groups Stellent Plan User accounts and share folders. Some of my other responsibilities were setting up new hires Laptops on docking stations and setting up their desktops installing hardware equipment such as projectors, printers, mouse, keyboard, monitors, etc Also I have recently worked on a big VoIP deployment of Lync Polycom Desk phones and I've also have learned how to fix LAN Ethernet cables.