Anton Hooper
Development Assistant at Martha's Table- Claim this Profile
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Bio
Credentials
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Life, Health, Property, and Casualty Insurance License
State of MarylandAug, 2012- Oct, 2024
Experience
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Martha's Table
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United States
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Non-profit Organizations
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1 - 100 Employee
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Development Assistant
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Mar 2021 - Present
Providing broad based administrative support for the Development (Fundraising) department at Martha's Table. Duties include entering gift and constituent information into the donor database system within 24 hours of deposit of gifts, including donations from online credit card payments, checks, and electronic fund transfers. Responsible for traveling to the Post Office to check the PO Box for donations that arrived via mail. Responsible for using deposit machine as well as bank specific remote deposit page to make remote check deposits of received donations to the bank, as well as saving the resulting reports and check images into online file storage system. Ensure gifts are accurately coded according to organizational protocols. Export and send daily report of gifts processed to Development, Communications, and Leadership teams. Prepares batches of acknowledgement letters for individuals, groups, corporations, and other entities that donated to Martha's Table. This entails pulling reports of new gifts, cleaning mailing lists, and completing mail merges, printing, packaging, and mailing letters. Ensure the cleanliness of donor database by regularly updating constituent contact information and deduplicating records. Followed Standard Operating Procedures to perform required tasks, and updated them as necessary. Also advised and trained other team members on use of EveryAction and updates I made on the Standard Operating Procedures. Provide other administrative support to the Development team to ensure smooth operations. Was often requested to assist with support for food bagging operations in order to provide food to the local community. This entailed attention to detail to ensure the proper amount of food was placed into each bag, as well as lifting boxes weighing up to 50 pounds. Show less
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Market Assistant
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Feb 2020 - May 2021
Provided support in regards to providing food to families in the Anacostia area of Washington, DC. Duties included unloading food provided from the Capitol City Food Bank from pallets and setting them up on tables that allowed individuals to either pick up the food they decide themselves to take, or to pre-bag the food and distribute those bags. This was done in DC Public Schools to promote healthy eating habits in children at a young age, as well as to provide food to families who otherwise may have little to no access to it. After the beginning of the Covid-19 Pandemic lock-down, food was bagged in the Main Martha's Table site location before being sent to the schools and distributed to needy families in the school parking lot. Due to experience of several months working with Martha's Table, was often relied upon to guide and direct volunteers in regards to bagging and van loading operations. Was responsible for driving cargo diesel van between locations in the Anacostia (Southeast Washington, DC) and Columbia Heights (Northwest Washington, DC) areas to deliver grocery bags of food and other necessary items on a daily basis. Show less
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Customer Service Sales Representative
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Apr 2020 - Dec 2020
Provided broad based sales, customer service, and administrative support in regards to coordinating administrative functions to ensure the smooth and efficient operation of the office and its sales programs. Followed up on sales leads generated via purchased online from the agency as well as agency generated leads provided via mail. Gathered information and prepared correspondence regarding changes in customers' insurance policies. Received and processed customer payments and issued receipts for payments. Reviewed and analyzed daily insurance policy status reports to identify and notify customers of adverse policy changes, to include insurance cancellations, past due premiums, and missing information for the policies. Utilized 8x8: a virtual office system capable of accepting calls, sending texts, and sending/receiving faxes via computer. Made use of a variety of computer programs, to include Microsoft Word, Excel, and Outlook. Show less
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Walterry Insurance Brokers
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United States
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Insurance
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1 - 100 Employee
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Customer Service Representative
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Aug 2014 - Dec 2019
Provided broad based customer service and administrative support in regards to coordinating administrative functions to ensure the smooth and efficient operation of the office and its sales programs. Gathered information and prepared correspondence regarding changes in customers' insurance policies. Received and processed customer payments and issued receipts for payments. Reviewed and analyzed daily insurance policy status reports to identify and notify customers of adverse policy changes, to include insurance cancellations, past due premiums, and missing information for the policies. Utilized office equipment to include scanners, fax machines, as well as various computer programs including Microsoft Word, Excel, and Outlook. Show less
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Customer Service Representative
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Sep 2013 - Apr 2014
Provided broad based superior customer service for the (Healthcare) Exchange Operations Support Center. Provide prompt customer support to Insurance Agents and Brokers for the Affordable Care Act via responding to requests sent to us by phone and email. Service requests include password reset and providing guidance to users about how to properly navigate the Affordable Care Act website. Escalated issues that involved further assistance to the proper department that handled the request. All tickets; both handled in our service tier and subject to escalation, were entered into the REMEDY system. Show less
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Educational Systems Federal Credit Union
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United States
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Financial Services
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1 - 100 Employee
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Call Center Representative
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Feb 2013 - Sep 2013
Duties included taking care of the customer service issues for members who call into the customer service hotline of the Credit Union. Additional duties included transferring funds between accounts, opening and closing new accounts, attaining member information for the completing of loan applications, submission of help desk tickets for issues in need of escalation, and dispersal of funds upon member's request. Due to the financial nature of this position, required to verify member's account and personal information before any account transactions could take place. Show less
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Farmers Insurance
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United States
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Real Estate
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100 - 200 Employee
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Agent
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Sep 2012 - Jan 2013
As an Agent, I served as an official representative of Farmers Insurance to clients at large; both in the private and business sectors. Duties included engaging in the marketing and sales of Farmers Insurance products which included Auto, Home, Life, and Commercial Insurance as well as financial services. Duties also included servicing policies of committed clients. In addition, I personally manage clients’ concerns and handle premium payments as needed. This position required extensive networking within the local community in order to garner potential clients and establish business presence. Show less
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MedAssurant
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United States
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Medical Practices
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Field Reviewer Specialist
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Oct 2010 - Aug 2012
As Field Reviewer Specialist, I serve as liaison/advocate between Field Reviewer and other departments to ensure appropriate reviewer concerns. Duties include conducting telephone interviews with recently trained reviewers to solidify their commitment to the organization. Maintain logs to track status of trainees in the organization. Duties include contacting the reviewers on a daily basis in regards to issues and concerns they may have with their work volume and performance. Also took care of general reviewer complaints, last minute schedule changes, and equipment and site issues.Am also responsible for making certain that the initial training for the field reviewers was as comfortable as possible by daily contact with the reviewer during the initial week of training. In addition, upon completion of the training, weekly contact with all the field reviewers is maintained.Responsible for following up on the work performance of the field reviewers to include annual appraisals, following up on site surveys that are returned to MedAssurant based on the reviewer’s work on-site, issuing disciplinary notices and action as needed, and terminating reviewer employment when necessary. Show less
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Review Coordinator
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Nov 2008 - Oct 2010
Responsible for contacting over 30 medical sites on a daily basis for the purposes of scheduling on-site medical record reviews on behalf of health insurance companies in an organized and efficient manner following company procedures for scheduling, documenting necessary contacts, and sending all required documentation to the scheduled medical site.Responsible for the management of at least six reviewers at any given time for the purposes of managing their attendance, work quality, communication with other office staff (including supervisors,) and other issues and concerns.Also responsible for identifying and declaring opportunities for improvement of quality in system and operational procedures.Due to positive work performance, was one of a few Review Coordinators selected to participate in the specialized Risk Adjustment Data Validation project: a project which involved extensive attention to detail and follow up of doctor offices to gather necessary and mandatory information for health insurance companies Show less
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Administrative Coordinator
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Jun 2008 - Nov 2008
As an Administrative Coordinator, I was responsible for contacting over 50 medical sites on a daily basis for the purposes of obtaining medical record charts for review on behalf of health insurance companies.Upon receipt of charts, I inspected charts to make certain that they were properly sorted and separated in compliance with HIPPA policies.Followed up with sites that did not immediately comply with the request in order to attain a reason for delay and to either attain a commitment date for chart submission or to escalate to lead for further advice.As senior team member, I was designated as the official “go to” representative. Additional responsibilities included assisting other team members in the absence of the team lead as well as submitting the daily attendance sheet to supervisors on a daily basis. Show less
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Customer Service Representative
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Oct 2006 - Dec 2007
Provided broad based administrative support to the supervisor and insurance sales staff. Primary responsibilities included coordinating administrative functions to ensure the smooth and efficient operation of the office and its sales programs. Coordinated internal and external office communication and documentation to include reviewing and analyzing incoming mail and distributing mail to appropriate staff. Gathered information and prepared correspondence regarding changes in customers' insurance policies. Received and processed customer payments, issued receipts for payments, and ensured payments were deposited to bank. Reviewed and analyzed daily insurance policy status reports to identify and notify customers of adverse policy changes, to include insurance cancellations, past due premiums, and missing information for the policies. Utilized office equipment to include scanners, fax machines, as well as various computer programs including Microsoft Word and Outlook. Recorded and entered customer insurance information in National Online State Farm database. Maintained supervisor's calendar and schedules appointments. Managed multiple administrative requirements to include, receiving visitors, screening incoming telephone calls, directing inquiries to the appropriate staff, monitoring and maintaining the office supply, and maintaining office filing system. Show less
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Retail Sales Representative
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Dec 2002 - Mar 2005
Primary responsibilities included, soliciting the sale and activation of new or additional cellular phones and/or service; established new accounts and completed customer contract forms; presented various telephone services and products to customers; determined charges for services and collected payments; received and processed customer payments. Utilized Microsoft Excel program to record all new cellular phone activations and electronically disseminated records to T-Mobile regional office. Resolved customer billing or service complaints and referred grievances to designated customer service center for investigation; repaired cellular telephone equipment; reviewed and analyzed daily financial report of cash and credit income and prepared daily bank deposit correspondence; conferred with customers by phone to advise of service plan agreement and options; and utilized general store equipment to include fax machine, credit card machine, and cash register. Show less
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Education
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2008 - 2010
Strayer University
MBA, Tourism and Hospitality -
1998 - 2002
Mount Saint Mary's College
Bachelor of Arts (B.A.), Philosophy & History -
1994 - 1998
Bishop McNamara High School
H.S. Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program -
1985 - 1994
Holy Family School
Community
