Experience

TeleResult

• Australia
• Telecommunications
• 1 - 100 Employee

• Telecommunications Analyst

  • Apr 2008 - Dec 2014

  Provided ongoing telecommunication management services to selected clients. Project planning and project management with respect to new client induction. Conduct and supervise major telecoms analysis tasks that arise from day to day including contractual compliance. Excellent track record in finding, resolving billing issues and achieving substantial client savings. Handled issuing of RFPs and analysis of supplier responses. Made major contributions to systems… Show more Provided ongoing telecommunication management services to selected clients. Project planning and project management with respect to new client induction. Conduct and supervise major telecoms analysis tasks that arise from day to day including contractual compliance. Excellent track record in finding, resolving billing issues and achieving substantial client savings. Handled issuing of RFPs and analysis of supplier responses. Made major contributions to systems development including: - Designed and implemented new systems to allow General Ledger uploads of billing data. - Was able to Design and implement new procedures and tools to achieve substantial back office operational efficiency improvements. Many SQL based tools were developed to replace tasks that were previously done manually. In this way was able to achieve substantial HR savings for Housley. - Designed, developed and implemented a bill reporting system capable of handling over large 80 clients simultaneously at high speed. In one particular project, this system was used to identify over 10% savings on an annual telecom expenditure volume of over $250 million dollars on behalf of over 75 Government Agencies. For two years acted as Service Desk Supervisor, being the first escalation point for all tickets that could not be handled independently by the service desk. Provided training to other employees in the use of Housley tools and procedures including how to handle complex SQL billing queries. Show less Provided ongoing telecommunication management services to selected clients. Project planning and project management with respect to new client induction. Conduct and supervise major telecoms analysis tasks that arise from day to day including contractual compliance. Excellent track record in finding, resolving billing issues and achieving substantial client savings. Handled issuing of RFPs and analysis of supplier responses. Made major contributions to systems… Show more Provided ongoing telecommunication management services to selected clients. Project planning and project management with respect to new client induction. Conduct and supervise major telecoms analysis tasks that arise from day to day including contractual compliance. Excellent track record in finding, resolving billing issues and achieving substantial client savings. Handled issuing of RFPs and analysis of supplier responses. Made major contributions to systems development including: - Designed and implemented new systems to allow General Ledger uploads of billing data. - Was able to Design and implement new procedures and tools to achieve substantial back office operational efficiency improvements. Many SQL based tools were developed to replace tasks that were previously done manually. In this way was able to achieve substantial HR savings for Housley. - Designed, developed and implemented a bill reporting system capable of handling over large 80 clients simultaneously at high speed. In one particular project, this system was used to identify over 10% savings on an annual telecom expenditure volume of over $250 million dollars on behalf of over 75 Government Agencies. For two years acted as Service Desk Supervisor, being the first escalation point for all tickets that could not be handled independently by the service desk. Provided training to other employees in the use of Housley tools and procedures including how to handle complex SQL billing queries. Show less



Professionals Global Limited

• Real Estate
• 1 - 100 Employee

• Real Estate Sales Consultant

  • Jul 2007 - Jan 2008

  Responsibilities: was working as sales consultant in a real estate office that has been operating in Brisbane's the inner north for over 30 years. Responsibilities included answering sales inquiries, obtaining new listings and selling existing listings, conducting sales negotiations, overseeing the sales process up to and including settlement and subsequent commission payments. Sales staff established their own profile by marketing and promoting their name to gain recognition and… Show more Responsibilities: was working as sales consultant in a real estate office that has been operating in Brisbane's the inner north for over 30 years. Responsibilities included answering sales inquiries, obtaining new listings and selling existing listings, conducting sales negotiations, overseeing the sales process up to and including settlement and subsequent commission payments. Sales staff established their own profile by marketing and promoting their name to gain recognition and acceptance in the local community. Remuneration was entirely commission based. Achievements: Successfully completed the REIQ sales training and obtained my real estate license from the Office of Fair Trading. Produced and distributed several flyers, engaged in telephone marketing, conducted street-to-street door knocking and as a result sold and listed several units and townhouses. I quickly learned to blend into the small business culture and had no difficulty with standard real estate procedures. Show less Responsibilities: was working as sales consultant in a real estate office that has been operating in Brisbane's the inner north for over 30 years. Responsibilities included answering sales inquiries, obtaining new listings and selling existing listings, conducting sales negotiations, overseeing the sales process up to and including settlement and subsequent commission payments. Sales staff established their own profile by marketing and promoting their name to gain recognition and… Show more Responsibilities: was working as sales consultant in a real estate office that has been operating in Brisbane's the inner north for over 30 years. Responsibilities included answering sales inquiries, obtaining new listings and selling existing listings, conducting sales negotiations, overseeing the sales process up to and including settlement and subsequent commission payments. Sales staff established their own profile by marketing and promoting their name to gain recognition and acceptance in the local community. Remuneration was entirely commission based. Achievements: Successfully completed the REIQ sales training and obtained my real estate license from the Office of Fair Trading. Produced and distributed several flyers, engaged in telephone marketing, conducted street-to-street door knocking and as a result sold and listed several units and townhouses. I quickly learned to blend into the small business culture and had no difficulty with standard real estate procedures. Show less



Holzherr Communications

• Self Employed as Telecommunicatons Consultant

  • Nov 1995 - Jan 2007

  Based in Zurich Switzerland, provided telecommunication consulting services to clients in commerce, industry and government. Areas of specialisation included identifying and carrying out cost saving strategies on behalf of clients and providing highly customised reporting based on the clients telecommunications billing information which was primarily used for telecommunications management, telecommunication services acquisition and strategic infrastructure development. Sold… Show more Based in Zurich Switzerland, provided telecommunication consulting services to clients in commerce, industry and government. Areas of specialisation included identifying and carrying out cost saving strategies on behalf of clients and providing highly customised reporting based on the clients telecommunications billing information which was primarily used for telecommunications management, telecommunication services acquisition and strategic infrastructure development. Sold telecommunication services from the country’s four largest telecommunication service providers into large corporations. Aided companies to resolve major supplier conflicts by acting as mediator between them and their suppliers. Show less Based in Zurich Switzerland, provided telecommunication consulting services to clients in commerce, industry and government. Areas of specialisation included identifying and carrying out cost saving strategies on behalf of clients and providing highly customised reporting based on the clients telecommunications billing information which was primarily used for telecommunications management, telecommunication services acquisition and strategic infrastructure development. Sold… Show more Based in Zurich Switzerland, provided telecommunication consulting services to clients in commerce, industry and government. Areas of specialisation included identifying and carrying out cost saving strategies on behalf of clients and providing highly customised reporting based on the clients telecommunications billing information which was primarily used for telecommunications management, telecommunication services acquisition and strategic infrastructure development. Sold telecommunication services from the country’s four largest telecommunication service providers into large corporations. Aided companies to resolve major supplier conflicts by acting as mediator between them and their suppliers. Show less



Zurich Insurance

• Switzerland
• Insurance
• 700 & Above Employee

• Life Consulting Manager

  • Nov 1990 - Oct 1995

  Responsibilities: Was employed within the Zurich Financial Services Group (at Zurich Head Office) as a Member of Senior Staff. Provided support and assistance to Zurich's Canadian and USA Life Insurance subsidiaries, which I regularly visited. Analyzed operational, actuarial and financial information pertaining to these Life Insurance subsidiaries. Conducted forward financial planning as well as the evaluation and assessment of past financial results. Acted as… Show more Responsibilities: Was employed within the Zurich Financial Services Group (at Zurich Head Office) as a Member of Senior Staff. Provided support and assistance to Zurich's Canadian and USA Life Insurance subsidiaries, which I regularly visited. Analyzed operational, actuarial and financial information pertaining to these Life Insurance subsidiaries. Conducted forward financial planning as well as the evaluation and assessment of past financial results. Acted as Information Systems Coordinator within the Life Financial Services Department. Checked and enforced compliance of subsidiaries with head office management and reporting requirements. Provided financial and strategic analysis to senior management in order to recommend and/or underpin major management decisions. Achievements: Played a major role in the design and implementation of the Corporate Management Information System that was going to be utilized worldwide by the Zurich Group Supported and liaised with senior management staff and acted as an informal communication channel between senior management at head office and senior management at the subsidiaries. Deployed synergies whereby marketing and product design ideas that worked in one country were able to be implemented in another. Was able to redesign terms and conditions of existing reinsurance contracts as a mechanism for refinancing Zurich's subsidiary in the USA. Received good feedback and excellent references from my employer. Written references can be made available upon request. Show less Responsibilities: Was employed within the Zurich Financial Services Group (at Zurich Head Office) as a Member of Senior Staff. Provided support and assistance to Zurich's Canadian and USA Life Insurance subsidiaries, which I regularly visited. Analyzed operational, actuarial and financial information pertaining to these Life Insurance subsidiaries. Conducted forward financial planning as well as the evaluation and assessment of past financial results. Acted as… Show more Responsibilities: Was employed within the Zurich Financial Services Group (at Zurich Head Office) as a Member of Senior Staff. Provided support and assistance to Zurich's Canadian and USA Life Insurance subsidiaries, which I regularly visited. Analyzed operational, actuarial and financial information pertaining to these Life Insurance subsidiaries. Conducted forward financial planning as well as the evaluation and assessment of past financial results. Acted as Information Systems Coordinator within the Life Financial Services Department. Checked and enforced compliance of subsidiaries with head office management and reporting requirements. Provided financial and strategic analysis to senior management in order to recommend and/or underpin major management decisions. Achievements: Played a major role in the design and implementation of the Corporate Management Information System that was going to be utilized worldwide by the Zurich Group Supported and liaised with senior management staff and acted as an informal communication channel between senior management at head office and senior management at the subsidiaries. Deployed synergies whereby marketing and product design ideas that worked in one country were able to be implemented in another. Was able to redesign terms and conditions of existing reinsurance contracts as a mechanism for refinancing Zurich's subsidiary in the USA. Received good feedback and excellent references from my employer. Written references can be made available upon request. Show less



AXA

• France
• Insurance
• 700 & Above Employee

• Life Consulting Manager

  • Mar 1988 - Oct 1990

  Responsibilities: Employed as actuary in the Technical Services Division providing support to all foreign branches and subsidiary companies except USA. Carried out consulting, coordination and audit functions of a technical and actuarial nature in the area of individual insurance. Later joined the Audit Department and participated in audits at Winterthur's branches and subsidiaries. Achievements: Achieved a high level acceptance within the company and was promoted to Group… Show more Responsibilities: Employed as actuary in the Technical Services Division providing support to all foreign branches and subsidiary companies except USA. Carried out consulting, coordination and audit functions of a technical and actuarial nature in the area of individual insurance. Later joined the Audit Department and participated in audits at Winterthur's branches and subsidiaries. Achievements: Achieved a high level acceptance within the company and was promoted to Group Management for the recognition of my services. Received excellent references upon leaving the company, these can be made available on request. Show less Responsibilities: Employed as actuary in the Technical Services Division providing support to all foreign branches and subsidiary companies except USA. Carried out consulting, coordination and audit functions of a technical and actuarial nature in the area of individual insurance. Later joined the Audit Department and participated in audits at Winterthur's branches and subsidiaries. Achievements: Achieved a high level acceptance within the company and was promoted to Group… Show more Responsibilities: Employed as actuary in the Technical Services Division providing support to all foreign branches and subsidiary companies except USA. Carried out consulting, coordination and audit functions of a technical and actuarial nature in the area of individual insurance. Later joined the Audit Department and participated in audits at Winterthur's branches and subsidiaries. Achievements: Achieved a high level acceptance within the company and was promoted to Group Management for the recognition of my services. Received excellent references upon leaving the company, these can be made available on request. Show less



Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Support Project Manager

  • Apr 1985 - Feb 1988

  Responsibilities: Was employed as a Sales Support Specialist and later as a Client Support Project Manager. Easinet Pty. Ltd was later purchased by Data General which in turn merged with EMC Corporation. Provided software and sales support to sales staff. Developed sales support software demonstrations and performed live demonstrations to prospective customers. Provide a communication link between software development staff (CAD / CAM / Geographic Information Systems) and… Show more Responsibilities: Was employed as a Sales Support Specialist and later as a Client Support Project Manager. Easinet Pty. Ltd was later purchased by Data General which in turn merged with EMC Corporation. Provided software and sales support to sales staff. Developed sales support software demonstrations and performed live demonstrations to prospective customers. Provide a communication link between software development staff (CAD / CAM / Geographic Information Systems) and customers in order to improve client relations and software quality and functionality. Supported clients in the capacity of a Client Support Project Manager with respect to the implementation and functional application of software systems sold by the company. Achievements: Was able to represent my employer in a professional and creative manner making substantial contribution to the sale of software especially with respect to major accounts. Later provided on site support and project management for a major client (Department of Lands) in Adelaide, helping this client to overcome major hurdles in an unprecedented digitization project. Was highly regarded by senior management. References are available upon request. Show less Responsibilities: Was employed as a Sales Support Specialist and later as a Client Support Project Manager. Easinet Pty. Ltd was later purchased by Data General which in turn merged with EMC Corporation. Provided software and sales support to sales staff. Developed sales support software demonstrations and performed live demonstrations to prospective customers. Provide a communication link between software development staff (CAD / CAM / Geographic Information Systems) and… Show more Responsibilities: Was employed as a Sales Support Specialist and later as a Client Support Project Manager. Easinet Pty. Ltd was later purchased by Data General which in turn merged with EMC Corporation. Provided software and sales support to sales staff. Developed sales support software demonstrations and performed live demonstrations to prospective customers. Provide a communication link between software development staff (CAD / CAM / Geographic Information Systems) and customers in order to improve client relations and software quality and functionality. Supported clients in the capacity of a Client Support Project Manager with respect to the implementation and functional application of software systems sold by the company. Achievements: Was able to represent my employer in a professional and creative manner making substantial contribution to the sale of software especially with respect to major accounts. Later provided on site support and project management for a major client (Department of Lands) in Adelaide, helping this client to overcome major hurdles in an unprecedented digitization project. Was highly regarded by senior management. References are available upon request. Show less



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Analyst Programmer

  • Nov 1983 - Mar 1985

  Whilst employed with SPL (Australia) Pty. Ltd. on a contract basis, I jointly authored software used in a major project for the digitization of large amounts of cadastral data for the National Capital Development Commission (NCDC). I also participated in various data base projects for commercial business systems, including design development, implementation and maintenance. On November 3, 2006, Oracle announced that it has acquired SPL WorldGroup (SPL) a leading provider of… Show more Whilst employed with SPL (Australia) Pty. Ltd. on a contract basis, I jointly authored software used in a major project for the digitization of large amounts of cadastral data for the National Capital Development Commission (NCDC). I also participated in various data base projects for commercial business systems, including design development, implementation and maintenance. On November 3, 2006, Oracle announced that it has acquired SPL WorldGroup (SPL) a leading provider of revenue and operations management software. Show less Whilst employed with SPL (Australia) Pty. Ltd. on a contract basis, I jointly authored software used in a major project for the digitization of large amounts of cadastral data for the National Capital Development Commission (NCDC). I also participated in various data base projects for commercial business systems, including design development, implementation and maintenance. On November 3, 2006, Oracle announced that it has acquired SPL WorldGroup (SPL) a leading provider of… Show more Whilst employed with SPL (Australia) Pty. Ltd. on a contract basis, I jointly authored software used in a major project for the digitization of large amounts of cadastral data for the National Capital Development Commission (NCDC). I also participated in various data base projects for commercial business systems, including design development, implementation and maintenance. On November 3, 2006, Oracle announced that it has acquired SPL WorldGroup (SPL) a leading provider of revenue and operations management software. Show less