Experience

Destination Wealth Management

• United States
• Financial Services
• 1 - 100 Employee

• Senior Operations Coordinator

  • Sep 2016 - Present

  We are a privately owned RIA with $2.5B in AUM. We offer true wealth management combining both financial planning and portfolio management. I provide Client Service/ Operations Managment and back office support services to our financial advisors. Handle all account management and operational duties associated with the management of client portfolios. (Cash Management, New Accounts, RMD coordination, Tax Reporting, Research) We are a privately owned RIA with $2.5B in AUM. We offer true wealth management combining both financial planning and portfolio management. I provide Client Service/ Operations Managment and back office support services to our financial advisors. Handle all account management and operational duties associated with the management of client portfolios. (Cash Management, New Accounts, RMD coordination, Tax Reporting, Research)



Effective Assets

• Financial Services
• 1 - 100 Employee

• Operations/Client Service Associate

  • Jan 2014 - Sep 2016

  Our firm provides asset management and financial planning services to individual and institutional clients who wish to invest impactfully in the Socially Responsible Investing (SRI) sector. I provide operations management and back office support services to several financial advisors. Handle all account management and administrative duties associated with the management of portfolios totaling more than $140MM. (Cash Management, New Accounts, RMD coordination, Tax Reporting, Research) Key Competencies: Operations Efficiency and Issue Resolution



Cision

• Support Services Specialist

  • Nov 2012 - Dec 2013

  Serve as a project coordinator and liaison between Account Executives and Service Vendors providing stellar client service, online research for broadcast media coverage, trouble shooting technical issues, purchase order review, daily analysis of client data, and monthly analysis of department data. (Paperless work environment) Serve as a project coordinator and liaison between Account Executives and Service Vendors providing stellar client service, online research for broadcast media coverage, trouble shooting technical issues, purchase order review, daily analysis of client data, and monthly analysis of department data. (Paperless work environment)



Creative HCM Solutions

• Operations/ Financial Operations Contractor

  • Mar 2010 - Oct 2012

  Provided operational and project support to financial service companies, nonprofits, and small businesses• Phoenix American Inc.- Data Steward (2012) • Concilium Wealth Management- Operations Associate (2011)• Oakland Merchants Leadership Forum (OMLF) – Fundraising Representative (2010) Provided operational and project support to financial service companies, nonprofits, and small businesses• Phoenix American Inc.- Data Steward (2012) • Concilium Wealth Management- Operations Associate (2011)• Oakland Merchants Leadership Forum (OMLF) – Fundraising Representative (2010)



Charles Schwab and Co., Inc.

• Operations Associate II

  • Nov 2005 - Nov 2009

  Provided first-level technical support on the Client Reporting and Security Services Hotline, an escalation hotline, servicing clients with the most complex issues related to Securities Operations, Income Distributions, Corporate Actions, Proxies, and Client Reporting Products related to Tax Reporting, P&L reporting (cost basis tracking) and Account Reconciliation. • Assigned to escheatment project, which saved company approximately $7 million dollars in revenue by keeping clients assets with the firm  Leveraged strong procedural planning and organization skills within project parameters, which enabled me to successfully complete my individual tasks ahead of schedule, this allowed me to collaborate with other team members in providing additional assistance allowing more clients to be contacted and ensuring early completion of the project• Consistently recognized for high efficiency and productivity, served as an initial participant in a pilot program to cross-train representatives on the Cost Basis and Corporate Actions hotlines, resulting in the successful merger of the two hotlines and enabled the firm to save money by cutting cost and trimming staff while increasing efficiency• Proactively requested for escalation resolution, recipient of individual and departmental awards for my contributions as an employee and for providing stellar client service



ATM Travel

• Account Executive

  • Mar 2003 - Sep 2005

  Sold travel packages and sales promotions to large groups and corporate clients. Managed corporate and group events, and handled negotiations with hotels and other vendors. Solicited and negotiated terms and conducted onsite inspections with vendor hotels for conventions and corporate events. • Established relationship with vendor hotels for incoming convention which enabled the company to negotiate better client pricing and therefore ensure a greater profit margin for the package• Created marketing materials to promote business and negotiated deals with vendor entities to advertise packages to their client base and increase overall sales by 30 percent



Charles Schwab and Co.,Inc.

• Operations Associate

  • Aug 2000 - Dec 2002

  Processed wire requests in amounts up to $1MM ensuring prompt, accurate and fully documented compliance, and provided alternative solutions when necessary. Applied knowledge of risk analysis, and fraud detection and prevention to ensure firm’s loss exposure was controlled.• Promoted to Signature Services team within six months, servicing the firm's most affluent and profitable customers• Diagnosed operational delays and successfully proposed procedural changes which addressed delays in processing foreign wires, resulting in same day turnaround time and improving service level, increasing client satisfaction and minimizing company losses• Wrote introductory script used by operations representatives in greeting clients, mentored junior team members in learning policies, procedures, and systems



First Bank (formerly Bank of San Francisco)

• Operations Liaison

  • Sep 1994 - Aug 2000

  Administered a multi-million dollar Institutional Jumbo CD Portfolio, managed all administrative duties related to the portfolio product consulting with sales and marketing staff to provide education on portfolio features, benefits and services.• Researched financial standing and developed relationships with new institutions to double the database of approved and profitable institutions, thereby achieving a better return on investments. Created marketing materials and strategies to solicit the portfolio product to new clients which increased portfolio value by 30% from $12MM to $16MM within one year• Increased value of money market portfolio over a three-year period, expanding client participation by more than 35% in two years and by more than 20% in a single year• Interfaced with internal departments to develop an automated statement production system that reduced processing time by 50%• Revamped and implemented new procedures for compliance under federal guidelines