Experience

Skykit

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • May 2022 - Present



Userpilot

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2021 - Mar 2022

  • Served in a client-facing role for over 180 companies, providing optimal service and training along with personalized monthly check-ins. • Developed and led weekly virtual interactive webinar sessions for prospective, new, and veteran users. • Facilitated hour-long virtual training sessions adapted to help each client develop the knowledge and skills needed to achieve their onboarding goals via Minimal Viable Onboarding. • Utilized Google Suites, Zoom, Custify, Hubspot, Slack, and additional software services to organize and manage both day-to-day tasks and long-term projects. • Exercised strong ability to multi-task and work cross-functionally in a dynamic environment while still training new customers. • Exercised independent judgment and analysis in determining the best method(s) to resolve issues and ensure customers develop their understanding of the product and onboarding strategies. • Pursued continued education of the product as well as customer success and onboarding strategies both within the company and via external resources such as LinkedIn and Coursera. Show less



University of Oklahoma Health Sciences Center

• Higher Education
• 700 & Above Employee

• Coordinator for Leadership & Volunteerism

  • 2020 - 2021

  • Managed the November OKC Mobile Market run by volunteers from across the OUHSC and hospital campus which provided 600 free pantry boxes to HSC and OKC community members. • Developed and executed regular employee appreciation programs and events. • Experience working with health field systems and diverse personnel including marketing, purchasing, human resources, and onsite venues. • Managed the November OKC Mobile Market run by volunteers from across the OUHSC and hospital campus which provided 600 free pantry boxes to HSC and OKC community members. • Developed and executed regular employee appreciation programs and events. • Experience working with health field systems and diverse personnel including marketing, purchasing, human resources, and onsite venues.



OU Health Stephenson Cancer Center

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Conference and Events Coordinator

  • 2019 - 2020

  • Managed events and conferences for cancer center medical personnel, administration, and faculty. Organized monthly sessions for continuing education programs. • Developed and executed regular employee appreciation programs and events. • Utilized Microsoft Office and proprietary software. • Facilitated work between various departments within the cancer center and across campus including marketing, leadership, purchasing, human resources, research staff, students, medical staff, and venues staff. Show less



University of Arkansas

• United States
• Higher Education
• 700 & Above Employee

• Program Coordinator

  • Jan 2017 - May 2019

  • Supervised 45 student board members, AmeriCorps VISTAs, Master of Social Work interns, and paid seasonal summer interns. • Managed the Volunteer Action Center Board’s (VAC) five signature community-serving programs; student engagement, mentoring, educational enrichment, food recovery, and campus food pantry.• Used GivePulse volunteer platform to manage mentoring and educational programs that served and trained more than 200 weekly volunteers and over 150 K-12 children. • Directed an estimated six events a week as well as daily programming at five elementary schools. • Facilitated partnerships with local school districts, university departments, and organizations such as Big Brothers Big Sisters of Northwest Arkansas. • Supervised the board's yearly training retreats and development of the Center for Community Engagement mission, vision, and objectives.• Executed student development programs that focused on awareness of the principles of inclusion, equal access, social value, and one’s impact throughout the community. • Translated program goals into individual personal and professional development for students and staff. • Developed new policy and procedures for programming, and yearly assessment practices. • Researched and supervised communication roles and brand marketing strategies for the VAC.• Oversaw VAC social media strategies through Hootsuite management platform. • Served as the department liaison by attending division-wide communication meetings. • Led website overhaul and layout design. • Managed mentoring and educational program resources including staff, technology, supplies, curriculum, and training. • Attended national conferences including Points of Light in Atlanta Georgia and the National Mentoring Summit in Washington DC. Show less

• Intern

  • Aug 2016 - Dec 2016

  • Develop and manage RFR outreach including by not limited to social media outlets (Facebook, Twitter, Instagram and Snapchat), information sessions, information tables, and special events. • Attend weekly RFR and VAC board meetings, meeting with Chartwells dining marketing director, and one-on-one meetings with supervisors.• Establish and supervise Clean Plate Culture Ambassador program consisting of 5 to 7 student ambassadors.

• Graduate Assistant

  • May 2015 - Dec 2016

  • Lead meetings with students to provide information about study abroad• Facilitate and organize outreach programs and opportunities on campus • Organize and conduct breakout sessions and facilitate the info table during New Student Orientation• Manage general office email • Create informational flyers and presentations that are used during outreach programs

• Intern

  • Jun 2016 - Aug 2016

  • Helped lead Cross-Cultural Mentor (CCM) training • Facilitated and organized Fun Day with CCM scavenger hunt• Planned and managed Welcome Social Event• Supervised Cross-Cultural Mentors during orientation• Assisted in the production and organization of materials for orientation



IES Marqués de Santillana

• Madrid Area, Spain

• Auxiliar de Conversación

  • Oct 2014 - Jan 2015

  • Assisted in teaching a variety of English classes to students ranging in age from 12-18 years old • Executed weekly activities to improve English fluency and comprehension while encouraging active student participation • Conducted home visits for students to help develop skills • Assisted in teaching a variety of English classes to students ranging in age from 12-18 years old • Executed weekly activities to improve English fluency and comprehension while encouraging active student participation • Conducted home visits for students to help develop skills



University of Arkansas

• United States
• Higher Education
• 700 & Above Employee

• Peer Advisor

  • Jan 2013 - Jul 2014

  • Conducted meetings with students to provide information about study abroad • Represented the office in outreach programs on campus • Executed office duties including but not limited to answering phones, scheduling appointments, filing, and organizing materials • Conducted meetings with students to provide information about study abroad • Represented the office in outreach programs on campus • Executed office duties including but not limited to answering phones, scheduling appointments, filing, and organizing materials