Experience

Burdekin Christian College

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Secondary School Teacher

  • May 2019 - Present



St Stephen's Hospital

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Ward Clerk - Surgery Theatre Bookings

  • Sep 2018 - Apr 2019



John Paul College

• Australia
• Education Administration Programs
• 200 - 300 Employee

• Secondary School Teacher – Human Society (Fixed term full time contract - Term 2)

  • Apr 2018 - Jun 2018

  • Facilitated teaching and learning consistent with the College’s mission, vision and values • Responsible for providing a duty of care and normal learning environment in the classroom for students whilst the regular teacher was on long-service leave • Delivered the curriculum material provided by the absent teacher • Marked the class roll electronically every period • Maintained the expected standard in learning and behaviour, in and outside of the classroom, through support for and implementation of the College policies and procedures • Undertook yard duty and other supervision duties as required • Participate in the pastoral, sporting and co-curricular programs (i.e. camp programs, field trips, sports carnival, etc.)



HIGHVIEW CHRISTIAN COMMUNITY COLLEGE LIMITED

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Secondary School Teacher - VCE Business Management and Humanities (Permanent full time)

  • Jan 2008 - Dec 2017

  • Planned, prepared and delivered lessons to a diverse range of students using computerised software (e.g. Microsoft Outlook, Word, Excel, PowerPoint, Publisher; Moodle and SEQTA) • Assessed, corrected and graded student work • Recorded and reported on student development, progress, attainment and behaviour • Provided guidance and advice to students on educational and social matters, further education, future careers and sources of expert advice • Communicated, consulted and co-operated with all staff • Ensured high standards of professional practice and quality of teaching and learning • Participated in In-Service education and training courses, and in continuous professional development (CPD) • Maintained good order and discipline among students and safeguarded their health and safety at all times. Developed a sound understanding of the Child Safe Standards and other mandatory reporting requirements as they apply to Victorian Schools • Participated in meetings related to the school curriculum and pastoral care arrangements, for the better administration of the school • Contributed as a mentor to the professional development of student teachers according to arrangements agreed with the relevant tertiary institutions • Ensured the safe and optimum use of equipment and ensured that regular servicing and maintenance was arranged • Collaborated with Learning Support Assistants, to develop and implement Individual Educational Programmes (IEP) for students with individual educational needs • Adapted teaching methods and materials to meet students' abilities, needs and interests • Encouraged interactive learning by incorporating a range of educational software programs and the Internet • Preserved the confidentiality of student records • Duties beyond classroom responsibilities included meetings with parents, attending assemblies, co-curricular responsibilities and outdoor education (e.g. field trips and camp programs)



Auckland District Health Board Ltd

• Clinic Schedule Administrator - Patient Administration Service (Permanent full time)

  • Oct 2003 - Feb 2007

  • Maintained an accurate referral waiting list according to a priority rating system (fast tracking urgent referrals) and Department policies, to ensure a patient received an appointment within the required timeframe • Scheduled new patient appointments, follow-ups and rescheduled cancelled clinics using workplace specific computerised software programs • Liaised with referrals coordinators, clinicians, nursing staff, clinic records staff, interpreters and call centre • Coordinated all pre-requested tests/investigations/procedures to ensure completion prior to clinic • Answered a high volume of phone calls and email inquiries • Added new material (i.e. referrals, medical reports, etc.) to new and existing patient file records • Monitored scanned records to ensured that records were uploaded onto the relevant database • Reviewed medical records for completeness and filed records in alphabetic and numeric order using the allocated patient number • Organised appropriate forms, made photocopies, filed records and prepared correspondence and reports



Auckland District Health Board

• Receptionist/Bookings Clerk/Clinic Coordinator - Endocrinology (Permanent full time)

  • Sep 2002 - Sep 2003

  • Greeted patients, scheduled appointments, answered high volume phone calls and responded to emails for Endocrinology, Bone Density and Nuclear Medicine departments.• Provided additional clerical support for Thyroid, Radioiodine Therapy and Diagnostic Scanning clinics• Coordinated patient referrals, medical records and appointments to ensure smooth operations of the outpatient clinics• Demonstrated reliable computer data entry and keyboard skills (40 wpm with 98% accuracy)• Scanned all documentation and entered patient information accurately onto the required database• Reviewed medical records for completeness and filed records in alphabetic and numeric order• Organised appropriate forms, made photocopies, filed patient records and prepared correspondence and reports

• CT Bookings Clerk - Radiology (Permanent full time)

  • Mar 2000 - Sep 2002

  • Daily data input of referral forms received from specialists and general practitioners, using the appropriate computerised software programs (i.e. PHS and Détente)• Reviewed and updated patient records on the relevant database• Scheduled CT appointments, ensured confirmation of patient attendance of appointments and organised follow-up scans when required• Answered a high volume of phone calls and email inquiries from patients, medical staff and general public• Liaised with Radiology staff, consultants, registrars, patients, interpreters, medical records staff and receptionist• Provided culturally appropriate and clear information to patients when booking appointments• Recorded accurate details of patients on the relevant database• Organised CT booking lists in advance and distributing to relevant staff (Charge MRT).• Ordered patient records prior to Radiology appointments• Ensured safe workplace and took responsibility for equipment used (i.e. computers, patient labelling printer, etc.)• Added new material (i.e. referrals, medical notes, images, etc.) to patient records• Scanned documentation to ensure immediate availability• Reviewed medical records for completeness and filed records in alphabetic and numeric order.• Organised patient folders with appropriate forms for next clinic, made photocopies, filed patient records and prepared correspondence and reports



Auckland District Health Board – Greenlane Clinic Centre

• Surgery Bookings Clerk - Ophthalmology (Fixed term full time contract - 1 year)

  • Feb 1999 - Feb 2000

  • Daily data input of referrals forms onto waiting list upon receipt from specialists and general practitioners • Scheduled patient eye surgery appointments and liaised with relevant department to ensure Corneas were available for Corneal transplants • Answered a high volume of phone calls and email inquiries from patients, medical staff and general public • Liaised with medical staff, patients, interpreters and medical records staff • Provided culturally appropriate and clear information / pre-admission instructions to patients when booking appointments • Recorded accurate details of patients onto the relevant database • Organised surgery lists in advance and distributed to relevant departments (i.e. wards and theatre) • Ordered patient records prior to pre-admission clinic appointments and surgery • Added new material to patient records to ensure records were up to date at all times • Scanned documentation for medical records • Reviewed medical records for completeness • Organised appropriate forms, made photocopies and prepared correspondence and reports



Spotless Plastics (NZ) Ltd

• Receptionist/Customer Service Assistant (Permanent full time)

  • Apr 1998 - Dec 1998

  • Reception duties (answered and managed high volume incoming and outgoing calls while recording accurate messages; directed callers to the correct department or person of responsibility; general upkeep of reception area and surroundings; maintained customer call log, and distributed incoming mail) • Customer service duties (processed customer orders; receipt of customer enquiries; ensured prompt and accurate account enquiries; cooperated with storeman and contract carriers to ensure timely deliveries; maintained a weekly telephone order schedule; maintained a regular customer satisfaction probe in collaboration with the sales team; familiarised myself with the product range and pricing strategies; and greeted numerous visitors, including VIPs, vendors and customers in a professional and welcoming manner) • Support (provided support for the Office Manager in areas such as accounts receivable, wages and debtors control during times of absence or work overload; completed data entry; and tracked customer orders) • Liaised with managers in sales, marketing, finance, operations and dispatch, as well as with general staff



Provincial Hospital

• Senior Administration Clerk - Human Resources Department (Permanent full time)

  • May 1992 - Jun 1997

  • Uploaded nursing staff salary related information onto the relevant database (i.e. PERSAL) and checked all necessary documentation and information to ensure accuracy of the payroll system. • Monitored salary determinations based on qualifications and/or previous experience to ensure timely rank promotion and made necessary adjustments to pay-scales. • Managed all correspondence relating to salary matters (i.e. garnishee, changes in bank details, etc.) • Maintained up to date establishment records and provided statistics for management • Relieved paymaster when absent (i.e. payment of cheques and cash to general workers on payday, obtaining signatures confirming receipt of wages, general pay enquiries, etc.) • Managed personnel questionnaires concerning nursing staff members who qualify for rank promotion • Uploaded leave forms and maintained leave records to ensure nursing staff are not overpaid or underpaid during times of leave at half pay or leave without pay. • Assisted in resolving nursing staff grievances and human resource issues • Confirmed accurate completion of relevant forms/reports for newly appointed nursing staff, rank promotions, transfers and/or termination of service of individual nursing staff • Ensured the personal records of nursing staff were stored safely, confidentially and privately in locked filing cabinets • Effectively utilised computerised record management systems to record, process data and generate reports • Routinely collaborated with department managers to correct problems and improve services • Maintained good communication with nursing staff to ensure compliance with set standards and customer satisfaction • Maintained effective professional practice and team morale by attending meetings and interdepartmental functions • Investigated and resolved nursing staff inquiries and complaints in a timely and empathetic manner • Effectively attended to a high volume of phone calls and email inquiries