Experience

Home Start Inc.

• United States
• Individual and Family Services
• 1 - 100 Employee

• Office Manager

  • Sep 2019 - Present

  Managing government funding, administration, accounts, reporting. Managing government funding, administration, accounts, reporting.



J Fildes Services

• Billing Administrator

  • Mar 2019 - Jul 2019

  • Drastically increasing billing revenue by adopting new procedures - through capturing all parts invoice costs per client, and accurately calculating labour costs per task per invoice. • I mastered new industry specific computer software, and used it to a new higher potential, giving more value to the business. This position ceased due to the owner's decision to temporarily close the business for personal reasons. • Drastically increasing billing revenue by adopting new procedures - through capturing all parts invoice costs per client, and accurately calculating labour costs per task per invoice. • I mastered new industry specific computer software, and used it to a new higher potential, giving more value to the business. This position ceased due to the owner's decision to temporarily close the business for personal reasons.



Donnybrook Landscape Co

• Ireland
• Movies, Videos, and Sound
• 1 - 100 Employee

• Office Manager

  • May 2015 - Mar 2019

  • Seamless running of an office with control over varied functions:Accounts: debtors, creditors, invoicing, bank reconciliations, reporting and analysis, credit controlManagement of: company fleet, insurance, event planning, marketing materialAdministration: creation of company documentation, training manuals, and general HR paperwork. By my introducing new office procedures and routines, the company increased revenue and improved cash flow. • Seamless running of an office with control over varied functions:Accounts: debtors, creditors, invoicing, bank reconciliations, reporting and analysis, credit controlManagement of: company fleet, insurance, event planning, marketing materialAdministration: creation of company documentation, training manuals, and general HR paperwork. By my introducing new office procedures and routines, the company increased revenue and improved cash flow.



Miele

• Germany
• Manufacturing
• 700 & Above Employee

• Product Sales Training Manager, Account Manager

  • 2007 - 2011

  • Through my radical new (customer focused) training approach, I successfully expanded our dealer base and revenue for the elite product range we had on offer• I improved confidence in the brand by mentoring company staff and retailers in both technical and sales training• Having hosted overseas group training sessions, I secured a more loyal group of top retailers• As a consultant for high profile clients I created many large revenue sales• I worked closely with our marketing team - advising on product range for the Irish marketplace and marketing content• Understanding the need for speedy resolution to customer issues, I build strong customer relationships and therefore increased revenue for the company.• I was Brand Ambassador at many trade events



BSH Bosch and Siemens Home Appliances Group

• Product Trainer, Account Manager

  • 2004 - 2007

  • Increased sales by up to 400% with key retailers through new clear sales-focused training• Was voted 'Best Trainer in the Industry' within 1 year in the industry• Awarded Customer Service awards each year• Singled out by Siemens Management to host PR events and Awards Ceremony• I upgraded the professionalism of the brand by re-designing marketing material being sent to dealers• I coached senior management on media interviews and product knowledge• By my dedicated account management and understanding of the brand, I built a confident and loyal customer base



Barnacles Accom.

• General Manager

  • 2003 - 2004

  • Awarded 'Top 10 Hostels in the World' accolade only 3 months after I took over this 150 bed venue• Managing all aspects of the business on a daily basis inc: accounts, facilities, staff, customer service• Through communication, introducing structure and individual mentoring, I helped my team evolve into a more unified professional group, and reduced staff churn. I left this role after being tempted back into Corporate life. • Awarded 'Top 10 Hostels in the World' accolade only 3 months after I took over this 150 bed venue• Managing all aspects of the business on a daily basis inc: accounts, facilities, staff, customer service• Through communication, introducing structure and individual mentoring, I helped my team evolve into a more unified professional group, and reduced staff churn. I left this role after being tempted back into Corporate life.



Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Account Manager, Analyst, Project Manager

  • Feb 2000 - Sep 2003

  • I was the only cross-skilled employee achieving targets in all areas of the sales process.• Account Manager, Corporate Division - retention, cross-selling and up-selling• Analyst and Sales Support, Multinational Division – accurately and timely reporting to Irish Sales Manager and European HQ; supporting Multinational Sales Director for UK & Ireland, event planning• Corporate Division – Sales Analyst for National Sales Director• Corporate Division – Project ManagerAfter identifying a need improve customer lead times, installation and transparency with all divisions - Sales, Customer Service, Engineering, I initiated and led a project to create one all encompassing database visible by all departments. This improved internal relations and relationships with our new customers.



Healy's Hotel

• General Manager

  • Mar 1998 - Jan 2000

  • Through my direction, we took this old and forgotten hotel to being a popular venue known for it's appealing decor, great food and exceptional service.• I streamlined the business by developing processes, standardising procedures, tracking performance• I created brand awareness for the business – by designing uniforms, décor, marketing• General daily running of hotel – from accounts, maintenance, HR, to customer-facing issues • Through my direction, we took this old and forgotten hotel to being a popular venue known for it's appealing decor, great food and exceptional service.• I streamlined the business by developing processes, standardising procedures, tracking performance• I created brand awareness for the business – by designing uniforms, décor, marketing• General daily running of hotel – from accounts, maintenance, HR, to customer-facing issues



Prudential Assurance

• Malaysia
• Insurance
• 700 & Above Employee

• Customer Service Agent and Policy Administrator

  • 1997 - 1998

  • I regularly won performance awards for speed and accuracy of work delivered in the Policy Services Division.• Within 3 months, superseded existing staff in performance, and was chosen to train in new staff• Worked and mentored staff in Customer Services Division on 7 concurrent internal IT systems • I regularly won performance awards for speed and accuracy of work delivered in the Policy Services Division.• Within 3 months, superseded existing staff in performance, and was chosen to train in new staff• Worked and mentored staff in Customer Services Division on 7 concurrent internal IT systems



CIE Tours International

• Sales Executive

  • 1993 - 1996

  • Pioneering Sales representative for Northern Irish travel market – a hostile environment – creating new business and eventually opening office there• Sales and PR throughout the Republic of Ireland• Designing content and updating brochures* inducting and training staff • Pioneering Sales representative for Northern Irish travel market – a hostile environment – creating new business and eventually opening office there• Sales and PR throughout the Republic of Ireland• Designing content and updating brochures* inducting and training staff