Experience

AccountantsWorld By IRIS

• United States
• Software Development
• 200 - 300 Employee

• Payroll Accountant

  • Nov 2017 - Present

  Provided development and product enhancement. Enter and track service request information in Business Customer Relationship Management database. Proven analytical capabilities to proactively identify issues and coordinate resolutions.Assist accountants with various topics and issues as they pertain to the company’s cloud-based computer application for accounting professionals. Provided development and product enhancement. Enter and track service request information in Business Customer Relationship Management database. Proven analytical capabilities to proactively identify issues and coordinate resolutions.Assist accountants with various topics and issues as they pertain to the company’s cloud-based computer application for accounting professionals.



Paypro Workforce

• Payroll Implementation Specialist

  • Aug 2016 - Jun 2017

  Provides Implementation services and Webinar/Telephonic training to clients for our Payroll Kronos product. Utilizes data conversion application and documentation to promote efficiency and standardization. Assesses client needs, business practices and challenges as it relates to the product implementation process. Demonstrate and fully comprehend the client's needs, business expectations and the challenges as it pertains to Kronos Workforce product. Creates and interprets data mapping from source system(s) to target system. Works closely with other internal departments to identify client deliverable and prepare for client’s go-live date. Assumes full ownership of client’s Statement of Work. Responds to all communications promptly, following up as needed to confirm requested action was taken and effectively addressed. Handles multiple implementations simultaneously with ease and efficiency.Ensures a seamless client transition to our Support team following a successful implementation and go-live date effectively and accurately process multiple implementations simultaneously with accuracy and efficiency.



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Payroll Specialist III

  • Jan 2013 - Aug 2016

  Investigated, researched, analyzed and resolved simple to highly complex problems regarding special calculations, benefit accruals, taxable fringe benefits and wage garnishments. Developed and maintained effective ADP client relationships and worked to ensure the client has a meaningful and positive experience.Enthusiastically handled opportunities and adapted to our changing business environment from PCPW, Payexpert, and Workforce Now 7, also actively engaged with colleagues via ADP Works.Educate clients regarding ADP products to ensure full use and understanding of the products capabilities and procedures. Develop and maintain effective relationships with clients to ensure a meaningful and positive experience.Peer Mentor:Help new associates adjust to the organization by instilling a sense of belonging to ADP which provides a positively impact of the turnover rate in the first year of employment. For example: Demonstrating a strong performance in current role which include verbal and written communication skills. Being familiar with resources needed to answer questions and resolve issues.

• Payroll Specialist II

  • Jan 2012 - Jan 2013

  Investigated, researched, analyzed and resolved simple to highly complex problems regarding special calculations, benefit accruals, taxable fringe benefits and wage garnishments. Developed and maintained effective ADP client relationships and worked to ensure the client has a meaningful and positive experience.Enthusiastically handled opportunities and adapted to our changing business environment from PCPW, Payexpert, and Workforce Now 7, also actively engaged with colleagues via ADP Works.

• Payroll Specialist I

  • Jan 2011 - Jan 2012

  Investigated, researched, analyzed and resolved simple to highly complex problems regarding special calculations, benefit accruals, taxable fringe benefits and wage garnishments. Developed and maintained effective ADP client relationships and worked to ensure the client has a meaningful and positive experience.Enthusiastically handled opportunities and adapted to our changing business environment from PCPW, Payexpert, and Workforce Now 7, also actively engaged with colleagues via ADP Works.



Bodily Injury Claims Service Industry

• GENERAL LIABILITY CLAIMS SPECIALIST

  • May 1996 - May 2011

  Processed claims as a direct provider and as a third-party administrator by interpreting complex claims or policy coverage and determined if coverage applied to the submitted claims. Created reserves based on first report and upon settlement authorized payment within designated authority in a cost-effective manner and issuing timely disbursements. Coordinated and executed investigation and evaluation of claims and law suits by speaking with insured, pro-se claimants, attorneys, doctors, witnesses and applicable experts. Determine if injuries meet the New York State Serious Injury Threshold Insurance Law 5102(d). Submitted fraudulent claims to Special Investigation Unit. Attended monthly mediations for claim resolution