Experience

Northcott

• Australia
• Consumer Services
• 300 - 400 Employee

• ECEI Coordinator

  • Jun 2020 - Present



Uniting

• Australia
• Non-profit Organizations
• 700 & Above Employee

• Ability Linker

  • Dec 2019 - May 2020

  SUPPORT AND PLANNINGDevelop, provide, and maintain effective working relationships and information sharing with individuals, families, carers, and communities in a local area.Support individuals, families, carers, and communities to:Access information through a variety of means.Identify their strengths, needs and goals to plan for their future.Develop the skills, confidence and expertise required to plan for their future.Identify personal and local community networks to develop necessary supports and outcomes to meet their needs and aspirations.Access supports and services in their local area that they need to pursue their individual goals. COMMUNITY DEVELOPMENTActively support positive partnerships between individuals, families, carers, local organisations, and the broader community to build a more inclusive, welcoming, and accessible community.Develop sound understanding of the key issues for people with disability in the local area to inform planning and policy development. COMMUNITY ENGAGEMENTActively participate in and contribute to the local community, including community driven education and development. Build and maintain a current working knowledge of local community supports and services.ADMINISTRATION AND PROGRAM CONTRIBUTIONOrganise and maintaining administrative records in keeping with organisation guidelines.Ensure accurate records are maintained via use of endorsed data system.Provide data for reporting purposes and responding to requests for information. Show less

• Program Coordinator

  • Jul 2019 - Dec 2019

  Work with people with disability, their families and carers, to build on their strengths and skills, develop networks in their own communities and help plan for the future. Provide support and supervision to a team of Linkers within a specific region.Assist the Program Manager ALNSW to establish and maintain the ALNSW Program within a geographic region.SUPERVISION AND SUPPORTProvide regular support and supervision to members of the Ability Links team in the geographic region in accordance with specific guidelines.Act as a first point of reference for team members to assist them with problem solving in regard to service delivery.Undertake regular performance appraisals of team members.FINANCIAL ADMINISTRATIONOversee the financial administration of ALNSW including monitoring and reporting of the allocated budget and ensuring expenditure is within stated budgetary guidelines and financial delegation policy.Assist in identification of any potential donations to ALNSW in specified LGAs within the brokerage funding guidelines.POLICIES AND PROCEDURESDevelop relevant ALNSW policies and procedures in keeping with organisation guidelines.Contribute to the development of Ability Links policies and procedures, in collaboration with the Program Manager ALNSW and relevant Settlement Services International personnel.PROGRAM CONTRIBUTIONContribute to local team activities and participate in internal meetings and workshops/forums.Participate in local, regional and state-wide forums and information sharing activities as required to support the ongoing development of the ALNSW Program.MONITORING AND EVALUATIONImplement the joint Monitoring and Evaluation Strategy with SSI and Ability Links NSW Generalist and Aboriginal Providers to ensure appropriate statistical data is collected.Provide and submit accurate and comprehensive reports on all activities as required in a timely manner. Show less

• Senior Linker

  • Aug 2018 - Jul 2019

  Develop and maintain effective working relationships with individuals, families, carers and communities in a local area.Provide accurate, relevant and timely information to individuals, families and carers and communities in a local area.Support individuals, families, carers and communities to:Access information through a variety of means.Identify their strengths, needs and goals to plan for their future.Develop the skills, confidence and expertise required to plan for their future.Identify personal and local community networks to develop necessary supports and outcomes to meet their needs and aspirations.Access supports and services in their local area that they need to pursue their individual goals. Implement and manage project changes and interventions to achieve the program aims of Ability Links NSW.Carry out other duties consistent with the general nature and responsibilities of the position as directed by the Operations manager Ability Links NSW through the Program Manager Ability Links NSW and Coordinator Ability Links NSW.SUPPORT AND TEAM RESPONSIBILITIESProvide regular support to members of the Ability Links team in the geographic area.Act as a first point of reference for team members to assist them with problem solving in regard to service delivery.Approve and process all timesheets in consultation with the Coordinator. Induct staff in accordance with procedure in consultation with Coordinator.Contribute to supervision and regular performance appraisals of team members completed by Coordinator.Coach and mentor Ability Linkers in the provision of services to the community, and work with them to identify appropriate learning needs.Oversee continuation of effectiveness and frequency of meetings including peer supervision, combined meetings with other ALNSW Providers.Ensure reporting systems are used and check the day to day collection of records for people we support, data and information including Carelink recording. Show less

• Ability Linker

  • Feb 2018 - Aug 2018

  SUPPORT AND PLANNINGDevelop, provide, and maintain effective working relationships and information sharing with individuals, families, carers, and communities in a local area.Support individuals, families, carers, and communities to:Access information through a variety of means.Identify their strengths, needs and goals to plan for their future.Develop the skills, confidence and expertise required to plan for their future.Identify personal and local community networks to develop necessary supports and outcomes to meet their needs and aspirations.Access supports and services in their local area that they need to pursue their individual goals. COMMUNITY DEVELOPMENTActively support positive partnerships between individuals, families, carers, local organisations, and the broader community to build a more inclusive, welcoming, and accessible community.Develop sound understanding of the key issues for people with disability in the local area to inform planning and policy development. COMMUNITY ENGAGEMENTActively participate in and contribute to the local community, including community driven education and development. Build and maintain a current working knowledge of local community supports and services.ADMINISTRATION AND PROGRAM CONTRIBUTIONOrganise and maintaining administrative records in keeping with organisation guidelines.Ensure accurate records are maintained via use of endorsed data system.Provide data for reporting purposes and responding to requests for information. Show less

• Local Area Coordinator

  • Jun 2017 - Feb 2018

  PERSON-CENTRED KNOWLEDGE AND APPLICATIONMeet with identified participants and assist them with developing the First Plan which helps them transition into the scheme. Assist participants to implement their Plans, including building community inclusion and capacity.Completing Plan Reviews and Full Scheme Plans for participantsAdminister the plan which promotes a person-centred approach and outcomes, reflecting the rights of people with a disability to exercise choice and control over all aspects of their lives.Using strength-based planning techniques to build the confidence of participants to explore new opportunities and to expand their informal networks and solutions for supports.PARTICIPATION AND INCLUSIONConnect with people with disabilities and their families and carers to appropriate supports to enable them to build their capacity in areas of life learning, participation, employment, and community inclusion.COMMUNITY ENGAGEMENT AND KNOWLEDGEBuilding knowledge and strong working relationships with community groups, service providers and other agencies to ensure that people with disability understand options within their local community for social and economic participation.Actively seek opportunities to strengthen engagement with and develop capacity within existing, new, and potential diverse communities, such as Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse background.REPORTING AND STANDARDSComply with reporting, documentation, procedural and business administration requirements, and time frames for Uniting and NDIA.Use the NDIA IT system to manage appointments, record defined data fields, notes and actions to ensure the scheme develops a comprehensive single electronic file for each participant.Ensure procedures are adhered to as required by Uniting and NDIA.COLLABORATION AND COMMUNICATIONEffectively represent Uniting when working independently and mobile within the community. Show less



Australian Unity

• Australia
• Wellness and Fitness Services
• 700 & Above Employee

• Allocations Coordinator

  • Sep 2016 - Jun 2017

  Provide a range of administrative functions including, but not limited to rostering for all delegated programs in consultation with program managers, Community Liaison Officers and Client Liaison Manager Ensure delivery of professional customer service to potential and current employees and clients Ensure all administrative/clerical duties are completed in a professional and timely manner Maintain client and staff database/records Perform accurate and timely data entry for rostering and payroll entry Integrate the “Better Together” philosophy and beliefs in operations Support a customer focused culture Provide efficient, friendly and professional service to all internal external customers Lead by example when attending to client and employee requests. Show efficiency in constantly striving to provide Total Customer Satisfaction Take initiative to ensure that interactions with our clients are positive and productive Take every opportunity to be a salesperson by active selling of the services available within Australian Unity Show less