Antoine Simons
Information Technology Manager at Bungalow 5- Claim this Profile
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Bio
Credentials
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Master of Science
Fordham UniversityFeb, 2020- Oct, 2024 -
Cisco Certified Network Associate Cyber Ops (CCNA)
CiscoAug, 2018- Oct, 2024 -
Security+
CompTIAFeb, 2018- Oct, 2024
Experience
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Bungalow 5
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United States
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Furniture and Home Furnishings Manufacturing
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1 - 100 Employee
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Information Technology Manager
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Feb 2021 - Present
• Lead a team responsible for providing day-to-day support for the organization, which consists of end-user support for individuals in all roles and geographies across the company (including executives), with a keen focus on a positive client and user experience as well as fast user adoption • Manage and track the progress of the IT team’s day-to-day priorities and projects • Develop and maintain standards (e.g., SLAs) and procedures to effectively provide global IT support for end-users. • Actively participate in conducting hands-on IT administration activities along with the rest of the IT team - including account management, offboarding, and day-to-day end-user support (including on-call rotation for off-hours support) • Provided ownership of IT vendor management including new contracts and renewals, problem escalation, capacity management, licensing, etc. including coordinating with Finance, Legal, & Business Unit leaders on IT service procurement-related efforts (e.g., new master service agreements, etc.) • Define and execute continuous process improvements across all aspects of IT - including end-user support and infrastructure operations. • Develop and document processes such as change control, to increase efficiency and effectiveness of IT support, and reliability of systems and infrastructure. • Manage IT asset inventory - define and implement procedures to ensure accuracy. • Coordinate with business unit leaders to address new IT requirements (e.g., automating onboarding activities) • Provide professional development for IT team members Key Accomplishments: • Built IT dept – hired development, systems, infrastructure, and support staff as well as defined SOPs, SLAs, and KPIs • Implemented escalation management system • Drove eCommerce – upgraded ERP system, added EDI, and updated website to BigCommerce to allow bi-directional comms Show less
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Stone Source
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Wholesale Building Materials
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100 - 200 Employee
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Manager of Information Technology
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Mar 2014 - Jan 2017
Negotiate and manage client service level agreements (SLAs) ensuring the delivery of critical IT systems, service, and business continuity solutions. Administer department budget, capital plans, procurement, and technology roadmap. Lead and direct an IT department staff of 4 technicians overseeing workflow, quality, and performance. Maintain a focus on training and professional development to build a high-performance service and support organization. Oversee the planning and testing of the firm’s comprehensive plan for business continuity and disaster recovery. Key Accomplishments: • Designed and implemented a scalable tiered support model, a centrally managed domain infrastructure (Active Directory), and an incident tracking system for sustaining SLA compliance and reporting. • Project manager for the successful merger and integration of two new business units over an 18-month period. • Led the major upgrade of the ERP system adding functionality to such areas as web and mobile access, automated order and inventory management, presales tracking, etc. • Managed the migration from POP email to Exchange Server 2013, the organization’s migration from CRM 2011 to Microsoft Dynamics 2015, as • Managed migration from Office 2013/Exchange Server to 2013 to Office 365. Show less
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Lead Migration Consultant
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May 2012 - Oct 2013
Engaged with client stakeholders to understand current and future business needs to define requirements. Analyzed IT infrastructure, systems, business rules, processes, and end user needs. Authored a detailed project plan establishing scope or work, timelines, key benchmarks, and required resources. Proffered alternative solutions with accompanying cost-benefit analysis for client consideration. Conducted an impact analysis defining client change requirements in areas such as training, workflow, and procedures. Tested solution in sandbox environment to identify errors, issues, and assess interoperability. Coordinated all assigned resources including channel partners, vendors, and internal IT and facilities staff during deployment into the production environment. Delivered a post-implementation review to resolve any deployment issues, outlined maintenance plan and trained designated power users and technical staff. Show less
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SMART Technologies
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IT Services and IT Consulting
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700 & Above Employee
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Consultant/Sales Engineer
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Jan 2012 - Jan 2013
Engaged with client stakeholders to understand current and future business needs to define requirements. Analyzed IT infrastructure, systems, business rules, processes, and end user needs. Authored a detailed project plan establishing scope or work, timelines, key benchmarks, and required resources. Proffered alternative solutions with accompanying cost-benefit analysis for client consideration. Conducted an impact analysis defining client change requirements in areas such as training, workflow, and procedures. Tested solution in sandbox environment to identify errors, issues, and assess interoperability. Coordinated all assigned resources including channel partners, vendors, and internal IT and facilities staff during deployment into the production environment. Delivered a post-implementation review to resolve any deployment issues, outlined maintenance plan and trained designated power users and technical staff. • Retained a key client through upgrading existing board infrastructure by remounting, updating firmware, and replacing older models. Designed an adoption and technology roadmap which closed an additional sale of $700K in new boards. Show less
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Donovan Data Systems
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Software Development
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1 - 100 Employee
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Technical Support Engineer
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Apr 2010 - Jan 2012
Tier 2 application support for DDS systems and software servicing internal users, clients, and third-party vendors on PC and Mac platforms. Supported internal users with hardware and software issues and delivered field IT support for remote locations. Managed ad-hoc IT project requests (i.e. Windows 7 rollout). Key Accomplishments: • Executed all phases of a client migration from Cisco CIP to IBM OSA router technologies. • Led the company-wide migration from Windows XP to Windows 7. Show less
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Microsoft
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United States
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Software Development
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200 - 300 Employee
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Technical Analyst
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Feb 2007 - Dec 2008
• Consulted customers on how to effectively manage resources to increase account performance and ROI. • Provided Tier 2 technical support of desktop software and web based applications/services via phone, email, and in person. • Gathered escalation information to assess client/business impact and communicated to necessary stakeholders • Managed escalation process from inception to resolution for high priority issues reported by clients/vendors. • Managed, prioritized, and drove resolution for escalations reported by Tier 1. • Created and distributed trend reports detailing unexpected usage patterns, methodologies, and/or bugs based off escalation data. • Participated in User Acceptance Testing (UAT) and trained service teams on new products and services. Show less
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Education
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2018 - 2020
Fordham University
Master of Science - MS, Cybersecurity -
1998 - 2004
Rochester Institute of Technology
Bachelor of Science (BS), Telecommunications Engineering -
1998 - 2003
Rochester Institute of Technology
Bachelor of Applied Science - BASc, Telecommunications Engineering
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