Experience

APRIL International

• France
• Insurance
• 100 - 200 Employee

• International Business Development Manager

  • Oct 2019 - Present

  Reporting to the Director of International Business Development: - Train, motivate and manage account executives ensuring professional operations. - Identify new and emerging markets. Lead on the development and implementation of a business development plan; B to B to C via international brokers. - Participate in call for tenders of “key accounts” in coordination with technical and support teams. - Negotiate and manage insurance offers with insurers, clients, brokers… - Create and develop strategic partner relationships and channel sales. Show less



Henner Group

• France
• Insurance
• 700 & Above Employee

• Regional Operations Manager

  • Oct 2007 - Oct 2019

  Reporting to the Director of the International Operations:- Manage and develop of several Insurance/Client Management Centres in Paris, Tunis, Miami, Berlin, Dubai and Geneva including the administration of financial and human resources, develop autonomy, coordinate actions and set up goals.- Responsible for customer relationship for 700 client’s companies (B to B) and 60 000 insured members (B to C).- Quality manager - ISO 9001 - in the continuous modernisation and improvement of processes including audits and compliance policy administration.- Create and implement dedicated teams for premiums calculation, premiums collection and technical set up of new contracts.- Project manager for transversal projects and development of new business and partnerships. Show less

• Client Services Manager

  • Mar 2005 - Sep 2007

  Reporting to the Director of the International Operations : - Manage a team of 24 people: recruitment, training, motivation, customer service coaching… - Drive the performance of the teams and optimise processes. - Responsible for client relationship: detect and analyse customer needs, handle complaints, communication…

• Group Leader

  • Sep 2003 - Feb 2005

  - Oversight a team of 4 Client Services Officers. - Manage enrollments-cancellations of insured members and premiums calculation. - Develop relationships with insured members and coordinate with companies’ human resources department.

• Client Services Officer

  • Apr 2002 - Aug 2003