Experience

Primal Labs

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• • Jul 2021 - Present

• • Mar 2018 - Present


Federal Reserve Bank of Dallas
• United States
• Banking
• 700 & Above Employee
• Benefit Analyst

  • Nov 2017 - Mar 2018


Conifer Health Solutions

• United States
• Hospitals and Health Care
• 700 & Above Employee

• • Feb 2015 - Nov 2017

  Responsible for customer service relations. Train and monitor employee on a daily basis to ensure all performance goals are met, accounts are being dealt with, and records are being maintained in an orderly and productive manner.Achievements and responsibilities include; Contacting current account holders and assist them with payment options. Answering inbound calls from debtors and initiate outbound calls to negotiate and follow-up on payment arrangements. Managing and retrieving current accounts within required time frames. Review of accounts for possible assignment and to make recommendations to the Billing Supervisor. Accurately and effectively update accounts with patient information. Initiated attainable action plans based on employee review. Perform quality reviews, provide constructive feedback and follow ups to monitor improvement. Show less

• • Feb 2015 - Feb 2016

  Provided support to patients by educating them on registration and admission procedures. Collaborated with delivery, sales and billing teams to ensure appropriate coordination between departments.Selected Achievements and responsibilities include:Directed inquiries from customers and clients towards resolution which includes the identification of the appropriate source of payment or assistance program. Maintained exceptional service and integrity with customers. Provided prompt and accurate information to customer queries. Maintained patient account balances based on required time frames. Managed delinquent accounts initiating collection procedures as required. Advised in resolution of customer billing issues through typical inquiries. Show less



Experian

• Information Services
• 700 & Above Employee

• • Dec 2013 - Feb 2015

  Facilitated and participated in problem solving initiatives to develop and implement process improvement recommendations using quality tools.Strategically delivered consistent quality performance to reach revenue goals.Consistently maintained knowledge of client goals and critical success factors in order to identify applications for Experian products and services.Contributed to continuous superior customer satisfaction rating by exceeding client expectations for service, product knowledge, efficiency, and professionalismProactively identified instances of potential fraud, maintain high levels of confidentiality and data security standards.Examined verification documents from customers for authenticity. Show less

• • Oct 2012 - Dec 2013

  Identified and resolved issues with Business Clients, providing necessary solution to resolve their issues with applications like E-Oscar, scoring models, adding members to a profile for pulling credit etc.Coordinated the reorganization and relocation of Sales and Marketing to lower cost of operation.Collaborated with Client Support Members and management to provide supreme customer satisfaction.Researched and identified sales and service opportunities for potential clients.Maintained contact with product and service users to enhance client relationships.Approached problems logically with good judgment to ensure the appropriate customer outcome Show less



Best Buy

• Retail
• 700 & Above Employee

• Sales Consultant

  • Nov 2011 - Oct 2012

  Effectively structured conversation to unveil the true needs of the customer and offer the right products and services. This resulted in increased customer loyalty and satisfaction. Operated registers, built customer relations, identified sales opportunities, worked in team-oriented environment, provided the utmost in customer service and atmosphere Accountable for opening and closing duties, delegating notifications, merchandising, and in-depth knowledge of company products and services, Branded payment transactions and adept cash handling skills Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Electronic Sales Associate

  • Jun 2010 - Nov 2011

  Provided professional customer service by understanding the needs and wants of customers looking for appliances and electronics. Completed sales within cash wrap with efficiency and accuracy Worked in collaboration with team members and management to provide supreme customer satisfaction Provided professional customer service by understanding the needs and wants of customers looking for appliances and electronics. Completed sales within cash wrap with efficiency and accuracy Worked in collaboration with team members and management to provide supreme customer satisfaction



PetSmart

• United States
• Retail
• 700 & Above Employee

• Cashier Customer Service

  • Sep 2010 - Jun 2011

  Effectively completed procedures involving receiving, marking, and checking in merchandise Excelled in role requiring the ability to handle a variety of customer service and resolve customer issues with expediency. Effectively completed procedures involving receiving, marking, and checking in merchandise Excelled in role requiring the ability to handle a variety of customer service and resolve customer issues with expediency.



First Student

• United States
• School and Employee Bus Services
• 700 & Above Employee

• School Bus Driver

  • Jun 2006 - May 2010

  Exhibited unwavering route times, responsibility, and dependability in all aspects Displayed leadership and punctuality, insured safety and satisfaction of all clientele Exhibited unwavering route times, responsibility, and dependability in all aspects Displayed leadership and punctuality, insured safety and satisfaction of all clientele