Software Quality Assurance Engineer

• Mar 2023 - Present

Building the best QA structure for a leading software that helps people use time in a meaningful way. - Establishing Automation testing using the latest technique available. - Working closely with the developers and connecting the teams with mutual trust and understanding. Building the best QA structure for a leading software that helps people use time in a meaningful way. - Establishing Automation testing using the latest technique available. - Working closely with the developers and connecting the teams with mutual trust and understanding.

Quality Assurance Specialist

• Oct 2021 - Mar 2023

Quality Assurance Lead

• Aug 2020 - Mar 2023

- Creating new Test strategies and plans in concordance with the product quality criteria.- Updating the teams with the latest status of the product.- Reporting issues via swift communication and JIRA, ensuring the database is us-to date.

Quality Assurance Lead

• May 2018 - Aug 2020

- Establishing strategies and procedures in order to verify that products meets the quality criteria established during early development stage.- Creating and maintain documentation related to software and related systems around it, and share this knowledge with others teams on a regular basis.- Coordinating bug fixes and software enhancements with development and engineering teams, making sure issues are solved for next iteration.- Setting up testing schedule with other QA testers.- Maintaining communication with several international partners, in order to stay in sync with the current state of development. Show less

QA Tester

• Oct 2017 - Apr 2018

- Running various tests on a daily basis to ensure that the current project satisfy all specifications and requirements specified by production and design teams.- Recording all potential issues, creating and distributing bug reports, outlining the types of defects found and the steps taken to reproduce these issues.- Working closely with development team to follow up on current state of the software, raising awareness on major blocker for the product.-Providing End to End (E2E) tests before the final feature is delivered. Show less

French Localization Specialist

• Oct 2016 - Oct 2017

Responsibilities: As a French Localization Specialist, my main objective is to ensure that every bits and parts of text and audios in the game we are working on are properly translated and fit the context before, during and after the release. We are working with different teams all over the world to ensure our global player the best immersive gaming experience. My core activities are the translation, the proofread, and review of all the texts using my skills and attention to detail, in order to deliver the best quality in a timely effective manner. I am also involved in the QA of titles to come by following test cases, reporting issues when encountered and raising any critical bug to the teams in charge with clear and concise repro steps. Show less

QA Localization Tester

• Jul 2012 - Aug 2016

As a QA tester, my first task is to ensure that every texts and audios implemented in the localized version of the video game the company release are correct and match the English version. To fulfill this objective and to comply with the market's priorities, I am used to work in a fast paced environment with strong deadlines. Sometime, when necessary, overtime is needed to meet the deadlines. I volunteered several times to work outside of the offices hours to make sure no other issues were present in the project. As an experienced tester, I was sent to California for 2013 and in Seattle in 2014, these 3 weeks missions were set in place in order to collaborate with developers at the studio and ensure the best quality for major titles of the company. I gain a lot of experience in working with a multinational team, and won the recognition of the management team and colleagues. Show less

Contact Center Agent

• Feb 2012 - Jun 2012

As a contact center agent role, my duty was to deliver telemarketing calls on behalf of the company's clients. The main objective was to generate leads by delivering the latest software's news and updates to business contact of our database. The greatest challenge in that position was to adapt to every call situation: the types of businesses we were in contact with was very broad, and the topic have to be brought to the contact in a quick and concise way to generate the interest in him. As we were working around the world and around the clock. Working hours were very flexible, with some night shift to cover some parts of eastern Asia. With every type of markets, my objective was to listen carefully to every details the contact could provide me, bring him some interest in the product I present, and always behave in a professional manner. Show less

Customer Care Agent

• Dec 2011 - Feb 2012

● Dealing with customer’s requests and provide them with solutions. Escalating further issues to other services when needed. ● Acquiring knowledge in SMTP language for having a better approach of the service delivered by the company. ● Using all IT resources to enhance communication between services and making the company grow on it best. ● Dealing with customer’s requests and provide them with solutions. Escalating further issues to other services when needed. ● Acquiring knowledge in SMTP language for having a better approach of the service delivered by the company. ● Using all IT resources to enhance communication between services and making the company grow on it best.

Local Data Quality Evaluator

• Nov 2010 - Sep 2011

● As a mentor, I had to manage a team on a daily basis, report scoring issues to Google management, and schedule weekly meetings to improve team performances. Using a strict quality ranking, I had to deal with operators encountering difficulties, and provided training. ● Proceeding to the verification of all information gathered in Google Maps project, to ensure the best data quality for users. ● Performing outbound calls to help companies participate pro actively in the Google addresses project by claiming the ownership of the listing for their businesses. Show less

Quality Assurance Localisation Tester

• Mar 2010 - Oct 2010

● Translation and correction of localized videogames. ● Working in a fast paced environment with strong deadlines in a multinational team. ● Reporting any issues using IT and specific software. ● Translation and correction of localized videogames. ● Working in a fast paced environment with strong deadlines in a multinational team. ● Reporting any issues using IT and specific software.