Experience

MSC Group inc.

• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Analyst

  • Apr 2002 - Present

  I am a dedicated and hard working IT Professional that specializes in Active Directory setup/configuration and networking support. I have maintained the backup and recovery software for my current company as well as support for various types of hardware and software upgrades/troubleshooting. My customer service skills allow me to communicate technical information effectively with non-technical people. If anyone needs assistance with something I am usually the person they will go to. I am a dedicated and hard working IT Professional that specializes in Active Directory setup/configuration and networking support. I have maintained the backup and recovery software for my current company as well as support for various types of hardware and software upgrades/troubleshooting. My customer service skills allow me to communicate technical information effectively with non-technical people. If anyone needs assistance with something I am usually the person they will go to.


OneCall Care Management inc.
• IT Support Specialist ll

  • Apr 2002 - Present

Jacksonville Check Cashiers
• System Admin

  • Jan 2008 - Jun 2008


Humana

• Brazil
• Professional Training and Coaching

• Computer Operator

  • Jan 1998 - Apr 2003

  Responsible for handling level 1 and 2 technical calls Responsible for all tape backups of data for the company. Managed Laptop and desktop configuration and deployments Provided a single point of contact for 1000-3000 users to report problems and assist to raise service requests . Worked with Remedy ticketing software to process tickets. I was part of the Y2k team to make sure the systems were up running. Responsible for up grading memory for the IPD project. Implemented the inventory process with Humana asset tag software. Project Leader for upgrading our Lexmark printer on the network .