Chief Product Officer

• Apr 2023 - Present

Fintech Angel Operator

• Jul 2021 - Present

Helping early-stage fintech founders by sharing operator experience as part of SEA-focused angel network of fintech executives Helping early-stage fintech founders by sharing operator experience as part of SEA-focused angel network of fintech executives

Head of Product

• Sep 2022 - Mar 2023

Head of Customer Platforms

• Jan 2022 - Sep 2022

- Driving digital product strategy and roadmap for customer apps - Building a Financial super app and portal experience - Re-defining digital customer touch points in Financial Services and Insurance

Head of Consumer Technology (Product)

• Nov 2019 - Dec 2021

- Built a connected financial experience for customers by driving web and mobile product roadmaps providing an omnichannel experience - Launched and scaled a digital savings product bundled with a card from alpha phase to maturity - Experience building products with Embedded Finance APIs addressing customer needs - Built digital investment and protection products to create a holistic financial experience

Digital Product Owner

• Jan 2017 - Nov 2019

- Handling new product development with a new proposition aimed at young investors - Ideation of multiple concept products targeting digital users by running design sprints - Creating personas and manage lifecycle of product development up until market rollout - Managing Digital Transformation of customer servicing by working with UX experts to design friction-less customer journeys - Track user behaviour using insights from Adobe Analytics and monitor KPIs. - Foster innovation… Show more - Handling new product development with a new proposition aimed at young investors - Ideation of multiple concept products targeting digital users by running design sprints - Creating personas and manage lifecycle of product development up until market rollout - Managing Digital Transformation of customer servicing by working with UX experts to design friction-less customer journeys - Track user behaviour using insights from Adobe Analytics and monitor KPIs. - Foster innovation culture within the traditional business units and drive customer centric design using lean startup principles Show less - Handling new product development with a new proposition aimed at young investors - Ideation of multiple concept products targeting digital users by running design sprints - Creating personas and manage lifecycle of product development up until market rollout - Managing Digital Transformation of customer servicing by working with UX experts to design friction-less customer journeys - Track user behaviour using insights from Adobe Analytics and monitor KPIs. - Foster innovation… Show more - Handling new product development with a new proposition aimed at young investors - Ideation of multiple concept products targeting digital users by running design sprints - Creating personas and manage lifecycle of product development up until market rollout - Managing Digital Transformation of customer servicing by working with UX experts to design friction-less customer journeys - Track user behaviour using insights from Adobe Analytics and monitor KPIs. - Foster innovation culture within the traditional business units and drive customer centric design using lean startup principles Show less

Global Product Development - Business Analyst

• Sep 2015 - Dec 2016

Part of the global product development team to responsible for the following products: • Digital Bancassurance o Digitizing financial analysis to meet the insurance needs and objectives of clients in 7 countries across South-east Asia o Driving integration of Citi’s wealth management / financial planning tool with AIA’s point-of-sale tool to provide a remarkable end-to-end customer experience, as part of Citi-AIA’s strategic exclusive partnership • Pricing Engine o Pricing system… Show more Part of the global product development team to responsible for the following products: • Digital Bancassurance o Digitizing financial analysis to meet the insurance needs and objectives of clients in 7 countries across South-east Asia o Driving integration of Citi’s wealth management / financial planning tool with AIA’s point-of-sale tool to provide a remarkable end-to-end customer experience, as part of Citi-AIA’s strategic exclusive partnership • Pricing Engine o Pricing system to determine transactional pricing and behavioral pricing considering discounts and waivers. This application provides relationship-based pricing to improve customer retention. • Digital Wealth Advisory o Digital transformation program to deliver digitally agnostic tools (Tablet or Branch) with intuitive design driving goal-based wealth management advisory platform Show less Part of the global product development team to responsible for the following products: • Digital Bancassurance o Digitizing financial analysis to meet the insurance needs and objectives of clients in 7 countries across South-east Asia o Driving integration of Citi’s wealth management / financial planning tool with AIA’s point-of-sale tool to provide a remarkable end-to-end customer experience, as part of Citi-AIA’s strategic exclusive partnership • Pricing Engine o Pricing system… Show more Part of the global product development team to responsible for the following products: • Digital Bancassurance o Digitizing financial analysis to meet the insurance needs and objectives of clients in 7 countries across South-east Asia o Driving integration of Citi’s wealth management / financial planning tool with AIA’s point-of-sale tool to provide a remarkable end-to-end customer experience, as part of Citi-AIA’s strategic exclusive partnership • Pricing Engine o Pricing system to determine transactional pricing and behavioral pricing considering discounts and waivers. This application provides relationship-based pricing to improve customer retention. • Digital Wealth Advisory o Digital transformation program to deliver digitally agnostic tools (Tablet or Branch) with intuitive design driving goal-based wealth management advisory platform Show less

Consultant (Infosys Ltd)

• Sep 2014 - Aug 2015

• Drive requirement analysis, process modelling, use case analysis and gap analysis • Understanding of requirements document, SRS, interface specifications and traceability documents • Experience in Agile project delivery methodologies • Conducting requirements walk-through for product and operation teams, change control and prioritizing requirements • Drive requirement analysis, process modelling, use case analysis and gap analysis • Understanding of requirements document, SRS, interface specifications and traceability documents • Experience in Agile project delivery methodologies • Conducting requirements walk-through for product and operation teams, change control and prioritizing requirements

Consultant (Infosys Ltd)

• Jan 2013 - Aug 2014

• Product development and implementation experience of liquidity management application by identifying client requirements, and defining the business solution • Functional support to build Payment processing hub and treasury solution for corporate clients • Design application support process for banking applications • Build data mapping interfaces for ISO20022 to proprietary formats • Solution design for Sanctions, Billing, Reconciliation and Customer statement features • Product development and implementation experience of liquidity management application by identifying client requirements, and defining the business solution • Functional support to build Payment processing hub and treasury solution for corporate clients • Design application support process for banking applications • Build data mapping interfaces for ISO20022 to proprietary formats • Solution design for Sanctions, Billing, Reconciliation and Customer statement features

Consultant (Infosys Ltd)

• May 2011 - Dec 2012

Business Analyst for Enterprise Content Management solutions that is focused on cutting costs while improving customer experience. Generating Statements, Processing client payments and Card Billing, managed holistically and delivered across the globe. Business Analyst for Enterprise Content Management solutions that is focused on cutting costs while improving customer experience. Generating Statements, Processing client payments and Card Billing, managed holistically and delivered across the globe.

Software Engineer

• Jul 2006 - Jun 2009

• Requirements gathering and documentation, interfacing between the business groups and technical team • Design and development of large scale distributed Enterprise systems • Experience in data modeling and ensuring requirements traceability • Assist in training business users at client locations • Requirements gathering and documentation, interfacing between the business groups and technical team • Design and development of large scale distributed Enterprise systems • Experience in data modeling and ensuring requirements traceability • Assist in training business users at client locations