Experience

Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Human Resource Business Partner

  • Feb 2022 - Present

  Supporting employees as first contact (onboarding, integration and evolution). Improving the working environment & promoting company’s culture (analysis, actions plan, work relationship, fair treatment, etc.). Working closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Acting as a point of contact for HR-related matters: payroll and HR administration, staffing, training, questions about payslip, procedures, vacations, expats accommodation. Assisting international employees with expatriate assignments and related HR matters. Accompanying project manager in setting up the policies/ processes and HR Tools. Analyzing trends and metrics in partnership with the HR group to develop solutions, programs and policies. Accompanying project manager in upskilling/developing of employees. Partner with managers in HR decisions. Consulting with line management, providing HR guidance when appropriate. Providing day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions). Participating in disciplinary commissions. Managing and resolving complex employee relations issues. Conducting effective, thorough and objective investigations. Maintaining in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. Internal Mobility Assessment A-Z. Designing, planning and managing end-to-end recruitment for senior positions. Developing contract terms for new hires, promotions and transfers. Managing terminations, offboarding, exit interviews. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Customer Care Representative

  • Jul 2017 - Feb 2019

  Supporting customer inquiries and requests about products and services. Handling private customer information and assisting in recovering Account Security related data. Applying critical thinking and fast problem-solving actions to resolve complex software and hardware issues. Research required information using available client tools and resources. Running diagnostic reports to identify possible system issues and offer solutions. Supporting customer inquiries and requests about products and services. Handling private customer information and assisting in recovering Account Security related data. Applying critical thinking and fast problem-solving actions to resolve complex software and hardware issues. Research required information using available client tools and resources. Running diagnostic reports to identify possible system issues and offer solutions.



THE ELIXIR CLINIC

• United Arab Emirates
• Wellness and Fitness Services
• 1 - 100 Employee

• Human Resources Generalist

  • Oct 2015 - Dec 2016

  Responsible for the day to day Company’s email / HR Account. Updating social media in line with company’s strategy (Linked In, Twitter, Website). Supporting recruitment procedures, training and development. Supervising and motivating new members of staff. Employees’ and patients’ Records Management. Keeping up to date all the HR files and archives (hard copies and electronic version). Involved in HR meetings (Grievances, Performance Management and Monthly 1-2-1 with the team). Supporting the operations Manager delivering excellent costumer service and patient care. Dealing day to day with doctors and nurses and insuring bookings and invoices are correct. Communicate with clients to evaluate their needs and specifications. Monitoring operating costs, budgets and resources. Create reports, analyse and interpret data. Developing and implementing new paperwork for appraisals. Show less



Municipality of Kifissia - NGO Lighthouse of Hope

• Greece

• Project Manager

  • Oct 2013 - Oct 2014

  Managing and overlooking the effective operation of the Social Structures against Poverty (social soup kitchen, pharmacy and market). Training and managing staff. Providing guidance to project teams. Contacting and securing sponsors. Promoting the project. Maintaining and integrating project plans. Drafting monthly assessment of the management and goals of the project. Administrating the project budget. Establishing and maintaining the project documentation library. Managing and overlooking the effective operation of the Social Structures against Poverty (social soup kitchen, pharmacy and market). Training and managing staff. Providing guidance to project teams. Contacting and securing sponsors. Promoting the project. Maintaining and integrating project plans. Drafting monthly assessment of the management and goals of the project. Administrating the project budget. Establishing and maintaining the project documentation library.