Experience

CAP COM Federal Credit Union
• United States
• Financial Services
• 100 - 200 Employee
• Member Relationship Officer

  • Jul 2021 - Present


Albany Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• ASA VI

  • Oct 2020 - Jul 2021

  Daily completion of all billing edits and reports Analyze billing issues, correct in a timely manner, and appeal rejected claims Contact payers (via phone/website) and work regarding unpaid claim status and payment variances Coordinates/facilitates interactions between Patient Billing Services, Health Information Services, and Case Management as it relates to the adjudication of a claim Review and reply to correspondence relating to the receivable focus Daily completion of all billing edits and reports Analyze billing issues, correct in a timely manner, and appeal rejected claims Contact payers (via phone/website) and work regarding unpaid claim status and payment variances Coordinates/facilitates interactions between Patient Billing Services, Health Information Services, and Case Management as it relates to the adjudication of a claim Review and reply to correspondence relating to the receivable focus



Pioneer

• United States
• Manufacturing
• 1 - 100 Employee

• Head Teller

  • May 2014 - Oct 2020

  Oversaw functions of the branch to ensure all policies and procedures are adhered to on a daily basis, such as handled scheduling, while delivering outstanding client services and building productive work environment Mentored and empowered the staff to become leaders, coached and cross trained staff to ensure successful career paths while achieving success of the branch and company Responsible for achieving established sales goals, including core deposit growth, through retention and development of existing client relationships by actively promoting and referring products and services Actively promoted the company, exceed customer service expectations, and proactively identify member needs Show less



Downtown Albany BID

• Non-profit Organizations
• 1 - 100 Employee

• Marketing Intern

  • Sep 2018 - Dec 2018

  Worked with Communications Specialist to develop engaging content for multiple social media pages, e-mail newsletters, printed publications and the Bid's website. This included working with Special Events Manager to create campaigns for events and projects such as Small Business Saturday, the Downtown BID Annual Meeting, and planning for Downtown fall events. Worked with BID staff to enter and maintain property and resident information in the database system. Worked with Communications Specialist to develop engaging content for multiple social media pages, e-mail newsletters, printed publications and the Bid's website. This included working with Special Events Manager to create campaigns for events and projects such as Small Business Saturday, the Downtown BID Annual Meeting, and planning for Downtown fall events. Worked with BID staff to enter and maintain property and resident information in the database system.



Old Navy Clothing Retail

• Sales Associate

  • Apr 2011 - Aug 2015

  Help retail sales staff achieve sales targets. Manage retail staff, including cashiers and people working on the floor. Handle customer questions, complaints, and issues. Ensure pricing is correct. Help retail sales staff achieve sales targets. Manage retail staff, including cashiers and people working on the floor. Handle customer questions, complaints, and issues. Ensure pricing is correct.