Experience

Troubleshooter.tech

• Bulgaria
• Information Technology & Services
• 1 - 100 Employee

• System Administrator

  • Jan 2018 - Present



Harbor Solutions

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Backup Administrator

  • Nov 2015 - Present

  • Monitoring the process of data backup in accordance with SLA standards.• In-depth troubleshooting of backup and restore failures on both Windows and Linux servers with various configurations, such as MSSQL, Exchange and VMWare.• Performed data restorations of servers, file systems and/or databases upon customer requests in a calm and controlled fashion while maintaining consistent communication with the customer.• Worked directly with clients to assess needs and implemented procedures and tasks for appropriate backup protocols.• Respond to client inquiries and request regarding the backup services.• Update and maintain related backup hardware for clients as part of the backup service package.• Generate reports depicting space utilization and backup scheduling.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Backup Technical Support Engineer

  • Jun 2013 - Nov 2015

  • Ensure high availability of HP customer’s backup infrastructure. • Responsible for backup and restore of customer’s data servers - File system, Database, Mail Servers etc.• Manage tape library platforms, D2D, B2D and Virtual Tape Library technologies.• Configuring and managing backups and restores on different platforms and backup software (Data Protector, Backup Exec, Legato Networker, Net Backup, EVS). • Disk to Disk Backup management. • Troubleshooting Virtual and Physical Library Systems, Autoloaders and Standalone Drives.• Troubleshooting of SAN environment backup devices and servers.• ESX VMWare vSphere hosts management. • Troubleshooting complex network issues.• Troubleshooting complex issues related to operating system such as - Windows, Linux, HP-UX, Solaris.

• Backup and SAN Technical Support Engineer

  • Apr 2012 - Jun 2013

  • Responsible for backup system administration and engineering duties for enterprise-class infrastructure.• Maintaining for internal and external customer backup systems.• Interaction with customers via phone, email or other messaging tools.• Monitoring the backup environments for multiple customer and internal systems.Ownership for creating, updating and closing customer requests and trouble tickets for client, engineering and vendor inquiries. • Performing capacity planning and performance tuning for all backup systems including - Data protector, EVS, IBM Tivoli Storage manager, Backup Exec, Net Backup, Legato networker.

• Unix Technical Support Analyst

  • Jan 2012 - Apr 2012

  • Responsible for design and engineering of custom Infrastructure solutions based on UNIX and Linux servers.• Responsible for producing part or all of the technical solution for the account/client, in accordance with an agreed technical design.• Responsible to make sure that the project deliverable is completed accurately and on time• Responsible for client/account interactions as required• Responsible for escalating the issues, problems, risks, and constraints to the appropriate parties for clarification and resolution• Responsible for the engineering of end to end solutions as required• Responsible for keeping abreast of new/emerging technology