Property Manager

• Apr 2021 - Present

Assistant Property Manager

• 2018 - 2021

Certified Occupancy Specialist

• 2016 - 2018

Resident Services Coordinator

• Jul 2014 - Aug 2016

Housing Recovery Program Specialist

• 2013 - Jun 2014

•Plan, coordinate, and implement Borrower Recovery Initiative post foreclosure assistance program in conjunction with MassCap and the Attorney General’s Office•Intake, assess, and assist households in need of pre and post foreclosure assistance•Implement direct service delivery protocols which include: case management services, housing search assistance, financial literacy education, and prevention/stabilization services•Identify community resources and support systems to support program participants•Compile weekly, monthly, and quarterly client data reports•Monitor data quality management of program•Create and implement program marketing outreach•Act as program liaison with internal and external departments as it relates to program implementation and outcomes Show less

Foreclosure Prevention Counselor

• 2012 - 2013

•Conduct homeowner intake interviews, collect documents and assess homeowners’ financial situation.•Enter, track and update homeowners’ information in funder’s database on a day to day basis.•Provide credit counseling and credit management to clients.•Counsel homeowners to develop credible and realistic resolution strategies and formulate action plans.•Work with lending institutions to negotiate homeowners’ desired workout.•Provide referral services that would assist homeownership and retention by preparing an up-to-date list of referral resources.•Establish credible relationships with lenders, servicers, real estate agents, attorneys and mortgage insurance companies.•Initiate/coordinate outreach activities by sending letters, flyers and planning workshops, seminars and trainings for homeowners.•Work with community, civic, religious groups, etc. to identify clients in need of offered services.•Carry out reporting, invoicing, performance and compliance activities as contractually required by funder. Show less

Case manager

• 2012 - 2013

•Conduct intake process and assist client to establish Educational and Occupational goals.•Provide support to clients participating in the program. Identify support services needed, and make appropriate referrals.•Conduct workshops for the diverse populations of the Mattapan Community.•Coordinate outgoing referrals with other neighborhood service providers to insure client needs are met.•Assist client in proper completion of job applications, and resumes for employment opportunity.•Follow up with prospective agency, and employers to maintain up to date information on current employment opportunities. •Provide clients with Food Pantry, Fuel Assistance, EITC tax preparation services, and SummerWorks services.•Provide clients with Virtual Gateway services, including Food Stamps and Health Insurance. Show less

Youth Service Specialist

• 2009 - 2011

•Oversee and assist 30+ with youth paperwork and individual service plans. •Responsible for youth timecard collection and payroll distribution. •Meet with youth participants on a regular basis to address portfolio assignments. •Developed techniques for motivating youth participants to complete assignments. •Maintained a weekly log and case notes to document youth progress. •Arranged weekly thematic workshops for youth participants. •Meet with worksite supervisors on a regular basis to coordinate educational, career, and life skills goals. Show less