Experience

UniFocus

• United States
• Software Development
• 1 - 100 Employee

• Assistant Director - Sales

  • Jan 2020 - Present

• Regional Sales Manager

  • Apr 2017 - Jan 2020



ButlerTech Group

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Regional Manager - Hotels

  • Mar 2016 - Aug 2016

  ButlerPad is a virtual Concierge application that delivers a digital guest experience, before, during and after the guests' stay, helping to build brand loyalty and increase the average revenue per guest. ButlerPad includes a bespoke, custom built city guide with booking functionality, which provides hotels with a new, previously unavailable revenue stream. With the unique revenue share model available, the application funds itself, limiting any barriers to a group-wide roll-out. ButlerPad is a virtual Concierge application that delivers a digital guest experience, before, during and after the guests' stay, helping to build brand loyalty and increase the average revenue per guest. ButlerPad includes a bespoke, custom built city guide with booking functionality, which provides hotels with a new, previously unavailable revenue stream. With the unique revenue share model available, the application funds itself, limiting any barriers to a group-wide roll-out.



Revinate

• United States
• Software Development
• 200 - 300 Employee

• Marketing Manager

  • Mar 2015 - Oct 2015

  - Creation and execution of regionalised campaigns - Managed Marketing budget - Established Marketing partnerships with vendors and universities - Creation and execution of regionalised campaigns - Managed Marketing budget - Established Marketing partnerships with vendors and universities



Meritus Hotels & Resorts

• Singapore
• Hospitality
• 1 - 100 Employee

• Quality Service Manager

  • Aug 2012 - Mar 2015

  Mandarin Orchard Singapore- Managed the successful re-certification of ISO:9001- Tracked, analysed and prepared communication on performance for improvements- Implemented SOPs to incorporate technology systems and improve work processes

• Manager F&B Revenue & Quality

  • Jan 2012 - Sep 2012

  Mandarin Orchard Singapore- Maintained and improved service levels of 320 cover International buffet restaurant - Restaurant budget creation- Implemented digital reservation system



2Evolve Pty Ltd

• Philanthropic Fundraising Services
• 1 - 100 Employee

• Front-line Field Marketer Team Leader

  • Sep 2010 - Jan 2011

  - Generated sales leads with a conversion rate of 14% - Trained and coached members of the team on sales techniques and objection handling - Motivated team to improve KPIs through the use of sales incentives - Generated sales leads with a conversion rate of 14% - Trained and coached members of the team on sales techniques and objection handling - Motivated team to improve KPIs through the use of sales incentives



Taplow House Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Food and Beverage Operations Manager

  • Jul 2009 - Jan 2010

  - Coordinated service of 14 staff for corporate meetings and weddings for over 130 covers - Maintained and improved service levels of AA 2 Rosette awarded 32 cover fine dining restaurant - Successfully balanced out stock deficits by training staff on proper cellar management and up-selling - Coordinated service of 14 staff for corporate meetings and weddings for over 130 covers - Maintained and improved service levels of AA 2 Rosette awarded 32 cover fine dining restaurant - Successfully balanced out stock deficits by training staff on proper cellar management and up-selling



Macdonald Hotels - Alveston Manor

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front of House Manager

  • Aug 2008 - Jul 2009

  - Achieved up to 35% increase in guest satisfaction based on year on year feedback reports- Conducted daily cross-departmental staff training on leadership skills, standard operating procedures and usage of property management systems- Led 8 staff members in handling reservations and other Concierge services from the front desk

• Conference and Banqueting Operations Manager and Duty Manager

  • Aug 2007 - Aug 2008

  - Managed weddings, private parties and meetings for up to 120 covers in multiple function rooms

• Graduate Trainee Manager

  • Oct 2005 - Aug 2007

  - Organised and judged the inaugural Macdonald High Achievers Award- Supervised staff in both casual and fine dining AA 2 rosette awarded restaurants- Key player in the organisation of charity Gala dinner attended by Her Royal Highness the Princess Royal



Greenwich Country Club

• United States
• Golf Courses and Country Clubs
• 1 - 100 Employee

• Food and Beverage Intern

  • May 2003 - May 2004

  - Worked within casual and fine dining restaurants, poolside cafe, banqueting functions, bar, and golf course - Worked within casual and fine dining restaurants, poolside cafe, banqueting functions, bar, and golf course


PizzaExpress
• United Kingdom
• Food and Beverage Services
• 700 & Above Employee
• Pizzaiola

  • Dec 1998 - Jun 2003