Director - Technical Program Management

• Sep 2020 - Present

Senior Clinical Project Manager | ScrumMaster

• Jul 2017 - Sep 2020

• Hand-picked by executive team to turn around troubled Epic Radiant workstream • Telemedicine program manager across all UMMHC campuses during Covid-19 pandemic • Patient Experience Services Rounding Tool implemented using SaaS solution across 3 hospitals • Led implementation of Artificial Intelligence Radiology solution to automate analyzation and reduce turnaround time • Epic Monthly Maintenance - Created standard work currently used across the UMMHC system • Enterprise Clinical Oversight Group Medical Grant program manager • Program Manager for GE Muse Cardiac Information System & Varian Radiology Oncology upgrades • Replaced legacy PPM system, partnering with HR, Finance, PMO and Business Relations Show less

Director Laboratory and Quality Information Systems | CSM | Agile Coach

• Dec 2013 - Jul 2017

Director Lab and Quality Information Systems • IT Lead for CAP (College of American Pathologists): Audited, maintained and updated all IT SOPs • SQA Team Manager - Implemented automated testing as well as built a golden set of test data • Laboratory Information System Manager – Standardized ticketing system, introduced SLA process, testing automation and reduced vendor costs by 15%. Oversaw budget of over $1M annually • LIS Data Center data migration and data center move with no major bugs and zero down time • Agile Release Train – Organized and worked with Development and QA to develop a release cadence / ART to coordinate resources, identify and mitigate risk • Executed Security Risk Assessment from the Office of National Coordinator of Health Information Technology / U.S. Department of HHS. Senior Project Program Manager / ScrumMaster • CIO Top 100 Winner for Diagnostic Report – Program Manager for groundbreaking customized Patient Report • Program Manager for first commercial Direct to Consumer Product, StatinSmart.com • Program Manager for first Employee Offering. Modeled the program, which created a new commercial revenue stream • Developed and maintained Design Control Process - acts as the stage gate for all Production deployments • Agile Development - Introduced, trained and actively coached Agile methodology process to organization • Lean and Six Sigma - Introduced and practiced several process improvement techniques into Programs Show less

Senior Project Manager | ScrumMaster | Agile Coach

• Oct 2012 - Dec 2013

• Collaborated with Product Dev to create an integrated program roadmap and release plan to iteratively deliver portfolio projects on a 2-month cadence. • Improved product development experience by collaborating with engineering to develop fixes requested by customers. • Technical Program Manager for Enterprise Intelligence and Medical Intelligence Platforms managed onshore and offshore vendors. • Coached Product, Development and SQA teams in Agile methodology. • Augmented Agile best practices with Development and QA through the use of checklists and Kaizen coaching. Show less

Senior Project Manager | ScrumMaster

• Jun 2008 - Oct 2012

• Lead over 75+ Production Releases and 200 maintenance projects with up to 15 team members in multiple locations. • Initiated and facilitated communication about programs, opportunities, risk and mitigation as well as project progress with varied customers including internal and external stakeholders (sales, marketing, and C-level executives). • Project Lead for the Course Compass Platform Disaster Recovery project, liaised with multiple vendors. • Scrum Master for Next Gen Product converting external vendor to internal Learning Management System. • Scrum of Scrum lead for the Next Gen Program across 10 Agile teams. Show less

Owner / Co- Founder

• 2004 - 2011

Project Analyst

• Nov 2006 - Jun 2008

• Audited Project Plans and documentation for completion and accuracy, resource allocation, risk and issue discovery, ensuring adherence to BBH Systems Project Management Methodology. • Coached 25+ PMs in the use of BBH templates, processes and quarterly project reviews. • Developed process by which the SDLC Methodology was virtually integrated with the corporate PM Software (Clarity). • Audited Project Plans and documentation for completion and accuracy, resource allocation, risk and issue discovery, ensuring adherence to BBH Systems Project Management Methodology. • Coached 25+ PMs in the use of BBH templates, processes and quarterly project reviews. • Developed process by which the SDLC Methodology was virtually integrated with the corporate PM Software (Clarity).

Project Manager

• Sep 2005 - Nov 2006

• Maintained MS Project Server Project plan for all active projects (15) for the Information Management Group. • Created custom reports within MS Project used by Global Project Managers, identifying risk and scope creep. • Maintained MS Project Server Project plan for all active projects (15) for the Information Management Group. • Created custom reports within MS Project used by Global Project Managers, identifying risk and scope creep.

Senior Project Manager

• Jun 2001 - Oct 2004

• Managed implementation of Goldmine CRM solution for in-house Call Center as well as Sales Support. • Reported on health of product and team performance against established service level agreements at monthly upper management reviews. • Responsible for Vendor / Contract management; created, reviewed and approved Requests for Proposals (RFPs) and Statements of Work (SOWs). • Conducted and documented Operational analysis of all divisions for reporting to the U.S. Securities and Exchange Commission. Show less

Project Manager

• 1999 - 2001

Chef d'Cuisine

• Dec 1994 - Nov 1999