Anthony Ghossein
Host & Event Coordinator at Select Hosting Agency- Claim this Profile
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Arabic Native or bilingual proficiency
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French Native or bilingual proficiency
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English Native or bilingual proficiency
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Portuguese Native or bilingual proficiency
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Spanish Full professional proficiency
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Italiano Limited working proficiency
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German Elementary proficiency
Topline Score
Bio
Credentials
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International Organizations Management
Universit�� de Gen��veMar, 2021- Nov, 2024 -
The Fundamentals of Digital Marketing
Google Digital GarageMar, 2021- Nov, 2024 -
Financial Markets
Yale UniversityFeb, 2021- Nov, 2024 -
DELF B2
France Éducation internationalDec, 2020- Nov, 2024 -
Certificate Of Training
City Sightseeing LebanonSep, 2019- Nov, 2024 -
Lebanese Baccalaureate
Ministry Of Education and Higher Education - LebanonJul, 2019- Nov, 2024 -
Spanish Advanced course
Instituto CervantesSep, 2018- Nov, 2024 -
Deutsch I
Goethe-Institut e.V.Jul, 2018- Nov, 2024
Experience
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Select Hosting Agency
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Lebanon
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Events Services
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1 - 100 Employee
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Host & Event Coordinator
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Sep 2018 - Present
• Been responsible for managing tasks at functions that include banquets, ceremonies, conferences, and parties. • I helped plan and organize events and ensure everything ran smoothly during the event and coordinate with different teams and ensure all teams worked together harmoniously. • Welcomed guests, answer questions, and work as a liaison with support staff as the event unfolds. • Assisted with the planning, preparation, and organization of events, and manage any relevant staff working as helpers. Show less
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toters delivery
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Lebanon
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Internet Marketplace Platforms
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400 - 500 Employee
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Customer Experience Specialist
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Jun 2022 - Sep 2023
• Answer all inbound communications from customers and merchants. • Monitor orders queue for any new orders and manage the new order assignment process 6 days a week. • Handle daily customer care emails, support messages, and calls. • Follow up on assigned orders with phone calls & Chats to Merchants and Customers to ensure orders are received and being processed without any delays or issues. • Channel market feedback to technology team to improve the Customer and Driver Apps. • Monitor any issues with orders and deliver necessary compensation to customers when needed. • Handle initiated outbound activities/campaigns when required. • Meet the department’s KPI targets for order fulfillment and service quality. • Issue Reports for Merchants on detailed orders. Show less
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Roadster Diner, Deek Duke & Bartartine
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Beirut, Líbano
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Call Center Agent
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May 2021 - Jun 2022
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns. • De-escalate situations involving dissatisfied customers, offering patient assistance and support. • Call clients and customers to inform them about the company’s new products, services, and policies. • Collaborate with other call center professionals to improve customer service. • Help to train new employees and inform them about the company’s customer management policies. • Take customer calls and provide accurate, satisfactory answers to their queries and concerns. • De-escalate situations involving dissatisfied customers, offering patient assistance and support. • Call clients and customers to inform them about the company’s new products, services, and policies. • Collaborate with other call center professionals to improve customer service. • Help to train new employees and inform them about the company’s customer management policies.
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Embassy of Brazil in Beirut
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Mt Lebanon, Líbano
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Management Assistant Intern
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Oct 2019 - Dec 2019
•Spent time observing experienced staff of the organization in order to learn about the necessary methods and procedures. • Managed working papers, and documented them. • Supported the team in developing high-quality professional learning materials in both print and digital formats. • Assisted in the production of multiple simultaneous projects. •Spent time observing experienced staff of the organization in order to learn about the necessary methods and procedures. • Managed working papers, and documented them. • Supported the team in developing high-quality professional learning materials in both print and digital formats. • Assisted in the production of multiple simultaneous projects.
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City Sightseeing Lebanon
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Lebanon
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Travel Arrangements
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1 - 100 Employee
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Sales Representatives
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Jun 2019 - Sep 2019
• Present, promote and sell products/services using solid arguments to existing and prospective customers.• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.• Establish, develop and maintain positive business and customer relationships.
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Tour Guide
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Jun 2019 - Sep 2019
• Describe points of interest along the tour and answer questions as required.• Greeting and welcoming customers to the tour.• Informing customers about the itinerary for each tour.• Planning itineraries in accordance with weather forecasts and the length of each tour.• Scheduling visits and purchasing tickets to museums, galleries, protected parks, and other attractions ahead of time, if required.• Planning alternate activities in the event that cancellations, closures, or weather prohibit you from attending scheduled events.• Gathering and maintaining the requisite equipment for each tour. Show less
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Education
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2020 - 2024
Université Antonine - UA
Bachelor of Business Administration - BBA, Banking and Finance
Community
