Experience

Dotdigital Group plc

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Business Analyst - Dynamics 365

  • Oct 2016 - Present

  - Sales & Marketing data analysis - Customer Insights Analysis - Process Analysis and Optimization Recommendations - Performance Management and activity reporting for UK sales teams. Using data to provide actionable insights to identify opportunities and manage customer feedback. - UI planning and design and data modelling for health and risk scoring, customer insights reporting with Power BI. - New CRM feature development - dotdigital is a Microsoft Gold Partner and utilizes a heavily customized version of Dynamics CRM - End to end project delivery including UAT. Show less



Forfront - Marketing Automation & Software

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Account Manager

  • Sep 2015 - Oct 2016

  Forfront covers software development, state of-the-art mobile apps, customization of digital marketing services, website creation, bespoke corporate branding designs, the email marketing product e-shot. Forfront covers software development, state of-the-art mobile apps, customization of digital marketing services, website creation, bespoke corporate branding designs, the email marketing product e-shot.



BCS, The Chartered Institute for IT

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Business Analysis Certification

  • Sep 2014 - Aug 2015

  AMBCS (Associate Member) Foundation Level certified, December 2014 Practitioner Level certified, August 2015 AMBCS (Associate Member) Foundation Level certified, December 2014 Practitioner Level certified, August 2015



BSI

• United Kingdom
• International Trade and Development
• 700 & Above Employee

• Regional Accounts Manager - Greater London & Home Counties

  • Sep 2013 - Aug 2014

  My role was to manage existing business relationships between BSI and its customers in my regional territory, with a focus on online standards adoption and usage and continued membership of BSI. Products included British Standards Online database and Eurocodes Plus project management tool for engineering and construction sectors. Additional responsibilities included managing Service Delivery, specifically: monitoring usage of the service, delivering analytics reports, regular face to face customer reviews and the organization and delivery of additional training for users to ensure adoption and improve the user experience. Show less



Reed Business Information

• IT Services and IT Consulting
• 700 & Above Employee

• Key Account Manager

  • Apr 2011 - Sep 2013

  Community Care Inform was an online intelligence service published by Reed Business Information, used for research, learning / training and Continued Professional Development of social workers. (www.ccinform.co.uk) - Presenting to Local Authorities, specifically Children's Social Services, working with 80+ councils and 26 Universities - specialist content including: Case law summaries written for practitioners; legislation digests updated with the latest regulations; expert-written practice guides; research reviews My role oversaw the trial of the service, subsequent purchase of licences and continued renewal by delivering ongoing support as well as responsibility for Service Delivery: overseeing roll out, monitoring and reporting on usage and adoption rates to senior stakeholders, internal promotion of service and delivering additional training on use of the service to the social work user base. Show less



NRI Digital (formerly Progressive Digital Media)

• Blackfriars, London

• Key Account Manager

  • Sep 2010 - Apr 2011

  Net Resource International's network of B2B reference sites include online procurement tools and information resources for buyers and suppliers bringing 20 million buyers and sellers together online every year. - Content provided by industry experts in each of the 28 markets covered. - NRI provided customers in 2008 with over 37000 qualified business leads. - Provided in-depth information on industry projects, the latest news and white papers resulting in 84,000,000 page views in 2008. - I was focused on retaining and driving revenue from Key Accounts - providing guidance and advice on SEO and Web marketing to the Mining and Hydrocarbons industries. Head hunted for RBI role in Feb 2011. Show less



Connect Group Limited

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • 2009 - 2010

  Recruitment of IT staff in to Public Sector. Recruitment of IT staff in to Public Sector.



Informa

• United Kingdom
• Information Services
• 700 & Above Employee

• Sales Manager

  • 2004 - 2008

  Informa Healthcare are leading providers of subscription information and data products predominantly to the Healthcare sector - NHS and Pharmaceuticals - but also crossed into areas such as Personal Injury and Insurance. Line Manager to 3 other sales people selling data products, I was responsible for a group of publications and services that included The Medical Directory database, Scrip Fact File pharmaceutical research database and specialist reports to the Pharmaceutical industry. I was also seconded to launch the Animal Pharm buyers guide classified directory for Informa. Show less



Sage

• United Kingdom
• Software Development
• 700 & Above Employee

• Account Manager

  • 2003 - 2004

  Whilst Sage operated a London office, I served as an Account Manager to approximately 300 accountant practices across the UK. My role here focused on sales and upgrades of Sage's Line 50 range, Winforcast and Sage Payroll software and training course sales, as well as existing account services. Whilst Sage operated a London office, I served as an Account Manager to approximately 300 accountant practices across the UK. My role here focused on sales and upgrades of Sage's Line 50 range, Winforcast and Sage Payroll software and training course sales, as well as existing account services.



Wolters Kluwer

• Netherlands
• Information Services
• 700 & Above Employee

• Sales Executive

  • 2000 - 2003

  Croner CCH are a renowned publisher of industry specific compliance guides and are most well known for their HR and Tax products. My position catered for areas such as Education, Health and Safety, Transport & Logistics and ISO 9000 Quality Assurance / compliance to name just a few.. Croner CCH are a renowned publisher of industry specific compliance guides and are most well known for their HR and Tax products. My position catered for areas such as Education, Health and Safety, Transport & Logistics and ISO 9000 Quality Assurance / compliance to name just a few..



RSL Advance Telecom

• Brentford, London

• Account Executive

  • Aug 1999 - Jan 2000

  Mobile and Fixed Line service providers to SME markets. Focused on selling their billing services, hardware and contracts. Advance Telecom were eventually bought out by US company RSL Communications. Mobile and Fixed Line service providers to SME markets. Focused on selling their billing services, hardware and contracts. Advance Telecom were eventually bought out by US company RSL Communications.