Experience

American Color Imaging
• United States
• Photography
• 1 - 100 Employee
• Information Technology Project Coordinator

  • Nov 2021 - Present


Emerson

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Converged Infrastructure Administrator

  • Jul 2015 - Dec 2021

  One of my key responsibilities as Converged Infrastructure Administrator is to offer advanced technical support of storage and data protection environment at an enterprise level. My role revolves around successfully completing Vmware and data protection configurations, installs, replacements, upgrades, firmware, and storage within stringent timeline. I establish, evaluate, and maintain procedures for Disaster Recovery (DR) through coordination with IT groups, consultants, and stakeholders. I update technical DR readiness. Oversee Vmware/Nutanix environment including all facets of server administration. I address customer work requests using ticketing system. I lead activities regarding planned and unplanned outages and potential recovery efforts in event of system failure. I assure adequate capacity, performance, and availability; scrutinize storage, VMware, and Data Protection systems. I install, troubleshoot, and replace hardware and firmware as well as manage x86 Blade and Rack-mount servers.A few of key contributions in this tenure include:☛ Significantly reduced monthly ticket times; steered SLA completion numbers down by 50%.☛ Attained highly available enterprise systems by leveraging change and incident management systems.☛ Delivered hands-on day-to-day technical support for the following technologies and systems located in two global datacenters, two regional datacenters and local sites: o VMware vSphere: Over 170 ESX hosts and 5 vCenters, supporting over 2000 virtual systems.o Dell Hardware: Over 900 Dell Rack and Blade servers and chassis.o Storage: Over six Petabyte of raw storage, EMC, IBM and NetApp storage frames, Brocade switches for SAN connectivity.o Data Protection: Commvault using Supermicro Hyperscale, EMC NetWorker, EMC Avamar and Data Domain platforms consisting of 5K+ client and 7PB backend storage. Show less

• Customer Solutions Account Representative - Team Lead

  • Jul 2013 - Jul 2015

  During this role, I overcame billing discrepancies, scrutinized charges, and conferred new products and offerings by effectively communicate with customers. I delivered issue escalation as appropriate through coordination with internal teams. I identified need for skills improvement and conducted regular training sessions for newly hired staff that improved efficiency. Continuously supported multiple builds while helping achieve on time delivery. I worked as a team member in the OCT development group.A few of key contributions in this tenure include:● Built an impressive record of advancement; on boarded 41 business units to global data center along with client satisfaction rate of 97%.● Improved customer’s satisfaction level by 60%; responded to customer’s questions using effective solutions. Show less



Envision for Emerson

• Onboarding Specialist

  • Jul 2011 - Jul 2013

  Introduced business units to Emerson's data centers. Worked with customers to created build sheets for server requirements. Engaged with business units to address lifecycle and compliance issues. Assist with hardware planning and forecast requirements. Successfully lead migration of hundreds of servers Emerson's data centers. Introduced business units to Emerson's data centers. Worked with customers to created build sheets for server requirements. Engaged with business units to address lifecycle and compliance issues. Assist with hardware planning and forecast requirements. Successfully lead migration of hundreds of servers Emerson's data centers.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Journeyman Technician

  • Mar 1995 - Jan 2011

  15 years dedicated communication technician for Deere and Company. Database administration-Commit Software capable of billing, equipment records, station and cable identification, labor tracking, circuit management and more. On call and responsible for repair and maintenance of multi million dollar communication systems. Computer competencies including Microsoft Office Suite, CAD Key, Cisco Basic, Avaya IP Office, Microsoft Server, Nortel Helmsman. Disaster Recovery Planning: ●Team member of Y2K backup and disaster recovery planning and implementation for SL-100. ●Implemented post 911 policies and procedures for data and communication device recovery. Technical Support: Deere and Company 1995-2011 ● AT&T participant in John Deere's Achieving Excellence program, resulting in Partner (the highest rating attainable) status as a John Deere Information Technology vendor. ●Maintained 99.999% up-time for SL-100. ●Provided 99.99% on-time service order delivery. ●Attained 99.99% trouble ticket resolution efficiency. Project Management: ●Supervised 10-200 station builds, coordinated sub-contractor work, directly responsible for up to 15 employees. ●Bid projects, order material, generate invoices. Design: ●Part of team that conceptualized and designed a pod system that resulted in 80% cost savings for routine station adds and personnel moves for Deere and Company operations in Waterloo, Iowa. ●Created specialty circuits for emergency preparedness, radio phones, external alert devices and others. Client Interface: ●Collaborated on client engagement strategy by composing surveys and call in opinion polls. ●Analyzed and produced product life cycle reports, resulting in the creation of an on site critical spare equipment collection for SL-100, TSI, Multiplexers, Meridian Mail and other communication devices. Show less