Store Manager

• Oct 2021 - Present

- Perform critical opening and closing duties (such as counting the register and responding to phone calls and emails)- Provide an exceptional customer experience through expansive fragrance knowledge and enthusiastic attitude- Resolve guest concerns- Recruit, interview, and hire new talent- Train new employees- Brainstorm new products and bring them to fruition- Maintain a fully-stocked and tidy store- Perform scent consultations and fulfill wholesale and special orders- Delegate tasks to employees- Provide in-the-moment coaching- Order supplies as needed

Assistant Store Manager

• Jul 2021 - Oct 2021

Key Holder

• Jun 2021 - Jul 2021

Scent Stylist

• Mar 2021 - Jun 2021

- Greet guests with warmth and enthusiasm - Possess extensive knowledge of fragrances and scent combinations- Assist guests in fragrance formulation process- Pour candles and prepare products throughout various stages- Coordinate guest reservations - Complete transactions using Square point-of-sale system- Maintain a clean and orderly store

Key Holder

• Aug 2020 - Dec 2020

− Perform operational duties: including counting tills, structuring the daily schedule, scheduling employee breaks, responding to and acting upon urgent e-mails and posted daily tasks, completing end-of-day bank deposit, assigning closing responsibilities, submitting change orders− Routinely analyze real-time sales reports to make informed decisions on business direction and payroll management− Delegate essential tasks to sales associates− Provide thorough in-the-moment coaching to aid in employee development − Produce the top sales results within the store through product demos and uncovering− Train new sales associates during their onboarding (selling and ringing)− Recruit, interview, and extend employment offers to top applicants− Complete transactions using digital point of sale system− Address and provide appropriate solutions to customer and employee issues− Replenish inventory, maintain cleanliness and order of store

Top Seller

• Jun 2020 - Aug 2020

− Provide an excellent customer service experience− Produce the top sales results within the store through product demos and uncovering− Train new employees during their onboarding (selling and ringing)− Conduct interviews with prospective employees− Delegate responsibilities to sales associates− Complete transactions using digital point of sale system− Replenish inventory, maintain cleanliness and order of store

Top Seller

• Jun 2019 - Dec 2019

− Provide an excellent customer service experience− Produce the top sales results within the store through product demos and uncovering− Train new employees during their onboarding (selling and ringing)− Conduct interviews with prospective employees− Delegate responsibilities to sales associates− Complete transactions using digital point of sale system− Replenish inventory, maintain cleanliness and order of store

Sales Associate

• Sep 2018 - Jun 2019

− Provide an excellent customer service experience− Recommend products to customers tailored to their preferences− Complete transactions using digital point of sale system− Replenish inventory, maintain cleanliness and order of store