Experience

Fujitsu Portugal

• Portugal
• Information Technology & Services
• 700 & Above Employee

• Process Controller

  • May 2020 - Present

  Responsible for the implementation of any new processes resulting from account changes as well asensuring full team engagement in the new developments. I follow established processes/systems andrecommend improvements to these as appropriate to resolve routine customer inquiries.Responsible for monitoring performance through statistical reporting and analysis in order to achieve theservice level agreements and the analysis and identification of areas of improvement to the service toensure customer satisfaction. I've worked directly with the customer owning and accepting personalresponsibility for customer problems and learning about all current customer needs. Show less

• Guichet IT Support

  • Feb 2019 - Apr 2020

  I've worked as direct contact between the customer and the support team for issues of great impact andurgency that needed to be attended to with priority. I was part of the team responsible for the handling ofthe escalation from the customer where the main objective was to follow up on the situation that neededto be handled with urgency

• Service Desk Agent

  • Nov 2018 - Jan 2019

  Responsible for end-user IT support for users located in French and English-speaking countries.



NextHouse

• Aveiro e Região, Portugal

• Internship in Digital Marketing

  • Mar 2018 - Jul 2018

  - Curricular internship in an real estate company (150 hours). - Social Media Marketing (SMM) - Analytics - Search engine optimization (SEO) - Search engine marketing (SEM) - Email marketing - Curricular internship in an real estate company (150 hours). - Social Media Marketing (SMM) - Analytics - Search engine optimization (SEO) - Search engine marketing (SEM) - Email marketing



atualiza.te - Conferências de Marketing da UA

• Advertising Services

• Partnerships and sponsorships Team Manager

  • Nov 2017 - Apr 2018

  - Management of the team partnerships and sponsorship branch - Raising partners and sponsors for the event in an national scale - Help in the organisation of all the event - Main decision maker for the team - Management of the team partnerships and sponsorship branch - Raising partners and sponsors for the event in an national scale - Help in the organisation of all the event - Main decision maker for the team



Associação Académica da Universidade de Aveiro

• Portugal
• Non-profit Organizations
• 1 - 100 Employee

• CESE 2017 - Activities Team manager

  • Jan 2017 - May 2017

  - Team manager - Management of various sports and leisure events throughout the city - Raising attendees for events - Coordination of the team - Team manager - Management of various sports and leisure events throughout the city - Raising attendees for events - Coordination of the team



atualiza.te - Conferências de Marketing da UA

• Advertising Services

• Partnerships and sponsorships team member

  • Dec 2016 - Apr 2017

  - Raising partners and sponsors for the event in an national scale - Raising partners and sponsors for the event in an national scale