Experience

HENI

• India
• Chemical Manufacturing
• 1 - 100 Employee

• IT Support Engineer

  • Jan 2022 - Present

  As part of a team of 3, I manage and deal with all IT related requests and issues within the business. Heni being a predominantly Mac based environment. • Acting as primary contact for computer hardware and software problems, as well as network and CCTV emergencies • Successfully set up and manage the central management system for the CCTV across all sites • Analysed current systems and recommended updates or replacements, increasing productivity • Assisted with technology solutions for a variety of departments to support the business objectives and goals • Researched, tested, and implemented new technologies and applications • Manage and deploy policies through MDM • Server installations and maintenance



Freesat

• United Kingdom
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Onsite IT Engineer

  • Sep 2019 - Jan 2022

  Contracted by Cancom, I manage and look after the day to day IT operations and users within the business. Freesat is a predominantly Mac based environment. • Maintain, manage and upgrade the system infrastructure • Working with the Operations manager and pitching new ideas to make the end users day to day IT experience easier • Providing first level IT support to all users and diagnose and resolve problems quickly • Deploying images and policies for Apple products such as MacBook’s, iPhones and iPads • Manage day-to-day user requests and incidents • Setting up new users and workstations and decommissioning leavers • Administer Azure servers



CANCOM Communications & Collaboration

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • Jul 2017 - Jan 2022

  I manage day to day operations for clients such as Mercedes Benz, Gazprom, Freesat, Center Parcs and much more. I provide a personal and proactive engagement, for end users and IT management. • Liaising with the management team and making small decisions to make sure they control risk and minimise uncertainty. • Provide VoIP support to users globally utilising Cisco Call Manager and Cisco Unity • Pitching new ideas to overcome and resolve future issues to the management team • Commended for quickly resolving complex issues including network outages, system crashes and more • Manage day-to-day client and internal service requests including incidents • Maximising network performance by monitoring performance, troubleshooting network problems and outages • Configuring and installing Cisco routers for customer sites. • Develop and maintain support documentation including support guides, knowledge base articles, procedures, and online customer information. • Support, manage and maintain client’s IT needs, computers, servers and systems • Monitoring customer circuits and devices during business hours and out of hours



System Professional Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Technical Engineer

  • Oct 2015 - Jul 2017

  I provide IT solutions as well as remote and onsite support to our clients of both small and large organizations. My main responsibilities are, but not limited to: • Support, manage and maintain client’s IT needs, computers, servers and systems • Provide on call or onsite support to clients • Provide proactive information to my team to assist with continuous improvement efforts • Maintain Office365 Hybrid environment for Exchange • Keep an updated log of incidents in our incident ticketing system • Managing Group Policy, DHCP, DNS, DFS • Deploy software and images via SCCM (System Center Config Manager) • Monitoring alerts and alarms • Scheduling data backups and restores • Support and assist in other projects/rollouts/initiatives support • Hardware and application installations, configuration and diagnosis



United Arab Emirates, Singapore, Australia, Indonesia, Sri Lanka

• Travelling

  • Jun 2015 - Oct 2015

  I took four months out to immerse myself in different cultures and feel I’ve not only gained a new perspective, but I’ve also learned some valuable life lessons (United Arab Emirates, Singapore, Australia, Indonesia, Sri Lanka.) I took four months out to immerse myself in different cultures and feel I’ve not only gained a new perspective, but I’ve also learned some valuable life lessons (United Arab Emirates, Singapore, Australia, Indonesia, Sri Lanka.)



Capita Asset Services

• United Kingdom
• Business Supplies & Equipment

• Desk Side Support Engineer

  • Aug 2014 - May 2015

  My main responsibilities were providing local desk side support to an estimate of 750 users, face to face and over the phone. This included support for hardware, business systems and software applications (Windows XP, 7 Active Directory, Exchange, Cisco, Citrix)• Installations and maintenance of IT equipment including printers, scanners and workstations• Immediate face to face to face, mail or telephone support wherever possible• Imaging/deploying (installing Windows) desktops and laptops• Administer and support Exchange 2010/2013, mailboxes and messaging infrastructure• Ordering and setting up mobile devices including tablets

• IT Service Desk Analyst

  • Aug 2013 - Aug 2014

  Within a team of 6, we provided IT support to over 4000 people across more than 50 sites in the UK, Ireland and India. I was the first point of call when users were having issues or difficulties with their PC or mobile device.• Promote the use of the service desk to raise all technical issues where possible and serve as the initial contact for reporting and resolving technical issues• Administering over 150 business applications including Active Directory and Exchange (creating new accounts, renaming, unlocking, resetting passwords, managing security groups)• Maintaining a log of all phone calls and problems detected• Escalating calls that are logged by users to analysts and 3rd party• Providing information to users to complete their day to day tasks• Effectively communicate with customers in a clear, positive and professional manner



Capita Social Care Resourcing

• IT Assistant

  • May 2012 - Mar 2013

  I supported a small team of two, assisting members of different departments in technical support. This was my first foot in the door in the working and IT world. • Face to face and telephone IT support • Installations and maintenance of IT equipment including printers, scanners mobile devices • Troubleshooting and resolving minor IT issues such as (Password resets, Email undeliverable, Word and Excel issues) • Maintaining a log off calls and problems users experienced • Identifying and repairing or replacing any relevant computer hardware parts which were undergoing some problem • Being available to answer and provide information or support to end users



Next Group PLC

• Sales assistant

  • Sep 2011 - Feb 2012

  Help to maximise sales for the store and across wider channels providing first class customer experience, face to face and over the phone. Handling financial transactions using computer based tills. • Greet, assist and sell to customers • Operate till and handle financial transactions (cash, cheques, credit/debit cards) • Merchandise and replenish stock as directed • Receiving deliveries, unpacking and re-shelving or storing stock Help to maximise sales for the store and across wider channels providing first class customer experience, face to face and over the phone. Handling financial transactions using computer based tills. • Greet, assist and sell to customers • Operate till and handle financial transactions (cash, cheques, credit/debit cards) • Merchandise and replenish stock as directed • Receiving deliveries, unpacking and re-shelving or storing stock