Experience

One Utility Bill

• United Kingdom
• Utilities
• 1 - 100 Employee

• Head Of Commerical Operations

  • Nov 2016 - Present



Manpower UK

• United Kingdom
• Staffing and Recruiting
• 300 - 400 Employee

• Contract Consultant

  • Mar 2016 - Nov 2016

  Providing on-site support to the client (BT) advising managers and employees on HR policies and procedures.Ensuring achievement of client Service Level Agreements (SLAs) including supply, attrition, absence and training pass rate.Responsible for managing 275 employees, from training, probation, performance, conduct and absence.Responsible for organising training classes, including daily one to one reviews with BT Trainers and weekly one to one reviews with Manpower employees.Lead in training, transition and conduct cases.Preparing documentation, taking minutes and chairing disciplinary meetings.Performance managing underperforming advisors.



Vision2learn

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Contract Performance Consultant

  • Jul 2013 - Mar 2016

  Identifying when contracts are underperforming and being creative and pro-active to turn this around.Handling technical tasks like data manipulation and monitoring complex data sets.Creating, managing, manipulating and updating spreadsheets, databases and other records.Meeting with clients to feedback contract results.Maintaining appropriate relationships with clients and candidatesImproving internal processes