IT Support Engineer II

• Mar 2022 - Present

Systems Engineer II

• Jun 2017 - Feb 2023

Network Systems Engineer

• Feb 2016 - Jun 2017

Responsible for implementation,integration, and support of the Arvest x86-based server environment, cloud computing infrastructure, data backup systems, audit systems, messaging systems, enterprise directory services, handheld management infrastructure, content management systems, identity management systems, and systems management infrastructure. This includes,but is not limited to, building out physical hardware, installing operating systems,configuring software packages, and managing any other applicable components of theArvest Network Systems infrastructure. Technologies include, but are not limited to,HP, NetIQ, Microsoft, VMware, SolarWinds, Symantec, Zenprise, Citrix, ActiveDirectory, Apple, Linux, Windows, Quest, Exchange, Lync, Blackberry, IdentityManager, Sharepoint, Cluster Services, Audit, Commvault, tape libraries, TCP/IP,DNS, DHCP, LDAP, SCEP, PKI. Show less

Network Support Technician

• Sep 2013 - Feb 2016

Serves as an IT representative and provides on-site computer, printer, network, telecommunication and software support for technology end users. Requires the ability to troubleshoot, repair, re-locate, install and provide preventative maintenance for technical equipment certified foroperation. Analyze computer and network related problems reported by end-users, diagnoses the most effective method to resolve the problem and implement needed resolutions.

Help Desk Technician

• Jul 2011 - Sep 2013

Provides remote computer, printer, network,telecommunication and software support for all Arvest end users. This position requires the ability to think independently with limited supervision as well as a high degree of communication skills. Must be able to analyze, troubleshoot, and diagnosea variety of hardware, computer OS, network, mobile devices, and software problemswhile providing quality customer service and timely solutions to end users.

Group Security Equipment Specialist

• Jun 2008 - Jul 2011

Responsible for review and support of electronic security surveillance equipment (including but not limited to verifying security cameras and DVR functionality, and the branch use of security lighting, alarms, and locks) to ensure proper operating conditions, formulating reports and making recommendations to improve the bank’s electronic physical security program based on those findings. This includes exercising good judgment when coaching, counseling and assisting Local Banks and Divisions regarding improving their electronic physical security programs. Show less

Risk Management Analyst

• Apr 2005 - Jun 2008

Analyze various accounts for detection of possible fraudulent, suspicious, unusualactivity. Assist in researching suspicious activity and uncollected funds schemes. Act as a liaison with law enforcement officers. Close accounts that are found to not be at the Arvest Bank Group standards to remain open. Collect on deposit related losses.Monitor the overdraft protection feature on various accounts. Accept and process warrants, summons, and court orders. Compile, prepare and distribute all necessary statistical reports. Show less