Information Technology Help Desk Technician

• Sep 2019 - Present

Receive calls and personal inquiries regarding questions and problems associated with usage of basic-to-advanced computer software, input, and output of documents and data transmission to and from computer hardware.Instruct users in one-on-one situations, either in person or by telephone or other media, on the use of common business and educational software such as learning tools, word processing, spreadsheet, databases, and graphicsProvide basic troubleshooting of user problems… Receive calls and personal inquiries regarding questions and problems associated with usage of basic-to-advanced computer software, input, and output of documents and data transmission to and from computer hardware.Instruct users in one-on-one situations, either in person or by telephone or other media, on the use of common business and educational software such as learning tools, word processing, spreadsheet, databases, and graphicsProvide basic troubleshooting of user problems accessing databases, network, and email.Respond to requests and inquiries from system users. Provides training in data processing systems and report/data generation procedures and steps. Operate peripheral data processing and other related equipment such as printers, terminals, and sorting equipment according to established procedures or instructions. Show more Show less

IT Support Specialist

• Feb 2019 - Sep 2019

Respond to Help Desk IT support tickets.Perform maintenance, backup and troubleshooting on Windows 10 Pro Desktop and Laptop systems.Assist employees with computer and networking issues.Installing/uninstalling and licensing/de-licensing enterprise software.Setup and administer Workstation and Laptop computers for all staff members.

Genius Admin

• Nov 2011 - Feb 2019

Provide administrative support for a team of 30+ repair technicians, at an Apple Store, by proactively solving repair process problems and aim to ensure customer turnaround time expectations.Assist Apple customers by troubleshooting software and hardware issues and perform modular repairs for Mobile and Mac computer devices.Conduct inventory counts, audit customer repair variances, receive large amounts of service part shipments, and process repairs back from repair… Provide administrative support for a team of 30+ repair technicians, at an Apple Store, by proactively solving repair process problems and aim to ensure customer turnaround time expectations.Assist Apple customers by troubleshooting software and hardware issues and perform modular repairs for Mobile and Mac computer devices.Conduct inventory counts, audit customer repair variances, receive large amounts of service part shipments, and process repairs back from repair facilities.Provide feedback and counseling to all team members that require attention to their core competencies.Point of contact for customers picking up repaired devices and provide an explanation of services rendered. Show more Show less

Deputy Sheriff

• Jan 2001 - Nov 2011

Assistant Electrician

• Jul 1997 - Dec 2000