Experience

Frontline Technology Solutions LLC

• United States
• Travel Arrangements
• 1 - 100 Employee

• Region Performance Manager

  • Mar 2018 - Present

  My role is to lead the regional sales support team (5 managers, 28 associates), and managing budgets up to $5M. Primary responsibilities include operational and organizational change for business excellence and growth. • Leading regional operations (MA, RI, and CT) to grow sales and meet operational KPIs, up to 120% / $1.0M • Develop regional leadership team to forecast demand and maximize client service • Exceed sales objectives by making the presentation process the culture of the region • Develop complex sales skills to boost profits and increase maximize collaborative successes. (Exceeded revenue performance target by 352% in 2018) • Provide learning and development training, standard operating procedures for personnel, and client partner team • Track and manage business unit scorecard (by region and location) to assure partner satisfaction and gross margin • Assess resource capabilities and performance, approve compensation for performance, manage staffing levels for sales organization



Citizens Bank

• United States
• Banking
• 1 - 100 Employee

• Assistant Vice President

  • Mar 2015 - 2018

  My primary role as the regional leader was to ensure market segment goals were met or exceeded (new household acquisitions, attrition, unit sales and new household cross sell ratio, checking net balance growth, business consumer loan, and mortgage loan production). My operational area was recognized as the highest investment revenue growth location across the company based on our performance results and steadfast client-oriented focus. • Led strategic planning efforts and execution of key initiatives • Implemented best practices to optimize performance and customer experience across multiple branches • Robust path of professional development and tenacity of success demonstrated in multiple awards and continual furtherance of responsibilities • Industrious and solution driven leader; adeptly utilize expertise in bank management, portfolio management, and marketing & promotions to deliver record breaking revenue growth in highly competitive, volatile business market • Outstanding communication and interpersonal skills complement ability to mentor and motivate staff and subsequently drive consistent and superior levels of performance



Hertz

• United States
• Travel Arrangements
• 700 & Above Employee

• Region Area Manager

  • Jan 2005 - Mar 2015

  My role was to oversee Metro Boston regional operations, responsible for the P&L for 13 branches and 2 airport locations in the Central MA/Boston West area, setup new rental operations in accordance to corporate standards and operating procedures. I was promoted 4 times leading up to this position• Devised business plan including operating budgets, Marketing and Sales Strategies, Fleet and Operations Management• Supported management team to achieve strong performance in revenue, profitability, market share growth and customer satisfaction • Achieved 21.7% revenue growth and 100.2% profit growth YOY 2013 and named the Highest Profitability City in the Region for 2013• Streamlined existing processes and put in place an efficient fleet purchasing, maintenance and disposal procedures• Identified by Headquarters as the candidate for China Expansion Project in 2008 to start up Hertz’s footprint in China including setting up fleet and operations systems and processes, ensuring compliance with Hertz standards and requirements, identifying and coaching local managers to take over the key roles as Fleet Manager and Operations Manager in China

• Location Manager

  • May 2003 - Dec 2005

  • Achieved 45% profit growth in 2005 and exceeded Corporate and Region revenue growth and profitability objectives• Monitored car rental business in Hertz Local Edition, Hotels, Amtrak Station and the Airport• Recruited and developed management team to assure outstanding performance exceeded customer expectations

• Branch Manager

  • Feb 2002 - Apr 2003

  • Achieved profit within one year upon opening of new branch • Awarded the Most Promoted Employees, Top Selling and Best Customer Services location in New England Region• Oversaw daily branch operations including inventory control, customer issues handling, attend monthly meeting with RVP, interview process and motivate employees to be professional and accountable• Sold and delivered services to accounts such as Auto Dealership, Body Shop and Insurance Company, setup accounts and established relationship with clients

• Airport Manager, Boston Logon International Airport

  • Dec 2001 - Feb 2002

  • Ensured adequate staffing and resources allocations for overall Fleet Operations Schedule, supervised and trained new employees• Handled customer requests • Evaluated competitive situations and recommended proactive strategies

• Management Trainee

  • Jul 2001 - Dec 2001

  • Supervised customer service and car inventory control team • Responded to customer inquiries and managed customer experience• Managed internal and external business relationships (e.g. auto repair shops, service center, insurance companies)



Abington Savings Bank

• United States
• Banking

• Sales Associate

  • Jun 2001 - Sep 2001

  • Provided banking services to customers and managed daily banking transactions • Built relationship with customers and managed customer experience • Provided banking services to customers and managed daily banking transactions • Built relationship with customers and managed customer experience