Experience

CDO Technologies, Inc.

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Team Lead (RFID)

  • Apr 2014 - Present

  • Troubleshoot electrical/electronic control circuits. Worked on projects, which provided value to the department, the company, and the client • Lead installer of hardware and software at client sites. Designed and fabricated hardware and electronic control panels and related circuitry for custom RFID and WMS applications. Performed repairs and preventive maintenance on vendor equipment. Created and maintained schematics, user manuals, guides and instruction manuals, which decreased the number of trouble calls• Installed and trained clients on the use of custom software applications including, RFID Portal tracking software. Handled quality assurance of custom software applications to detect and resolve reliability issues and bugs. Show less

• HelpDesk Support Technician

  • Nov 2013 - Present

  •Implemented VMware ESX server to provide multiple virtual hardware platforms .•Migrated obsolete hardware platforms to VMs via VMware Converter.•Managed SQL Servers databases and participated in discussions with Oracle administrators as well as best practice recommendations•Technical services of Windows network infrastructure, including Active Directory, Group Policy, WSUS and SMS• Provides support from start to completion for all desktop/server related issues including problem assessment/resolution. • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority and document internal procedures. • Troubleshoot and resolve end-user hardware, operating system, and software related problems, when possible from the Help Desk. Show less