Experience

TEAM (Energy Auditing Agency Ltd.)

• United Kingdom
• Utilities
• 1 - 100 Employee

• Service Delivery Manager

  • Oct 2019 - Present



IMServ Europe Ltd

• United Kingdom
• Utilities
• 200 - 300 Employee

• Customer Relationship Specialist

  • Mar 2017 - Oct 2019

  Responsible for 9 full time customer relationship managers who look after a large number of large, high end, customers. Responsible for 9 full time customer relationship managers who look after a large number of large, high end, customers.



Milton Keynes College Group

• United Kingdom
• Education Administration Programs
• 500 - 600 Employee

• Customer Experience Manager

  • Feb 2013 - Jun 2016

  Responsible for a team of over 20 full and part time team members during peak times. We were responsible for delivering an outstanding service during the entry phase to life as a student, the three campus reception areas and the welfare and bursary funds allocated for students in a low income household. Responsible for a team of over 20 full and part time team members during peak times. We were responsible for delivering an outstanding service during the entry phase to life as a student, the three campus reception areas and the welfare and bursary funds allocated for students in a low income household.



PH Jones

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Customer Experience Manager

  • Aug 2008 - Jan 2013

  Managing office and field based staff covering the East Midlands to North London. Account and contracts management of multiple million pound contracts. Managing office and field based staff covering the East Midlands to North London. Account and contracts management of multiple million pound contracts.



Betfair

• United Kingdom
• Software Development
• 400 - 500 Employee

• Customer experience team leader

  • May 2006 - Aug 2008

  Managing a team of 10 outbound customer experience team members whose role it was to support the introduction of a new gaming style to the market and aid customer retention. Managing a team of 10 outbound customer experience team members whose role it was to support the introduction of a new gaming style to the market and aid customer retention.



Optima

• Customer Experience Manager

  • Feb 2001 - Feb 2006

  Large outsourced call centre with peak volumes of 60 plus team members. Account management and strict SLA control. Large outsourced call centre with peak volumes of 60 plus team members. Account management and strict SLA control.