Anthony Serna

QA Engineer at Zix
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Seattle Area
Skills

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Credentials

  • Skills for Inclusive Conversations
    LinkedIn
    Jul, 2020
    - Oct, 2024
  • Microsoft Office Specialist Excel 2016
    Microsoft
    Dec, 2018
    - Oct, 2024

Experience

  • Zix
    • United States
    • Software Development
    • 100 - 200 Employee
    • QA Engineer
      • Aug 2019 - Present

      • Automated 7 sanity test suites through Katalon Studio IDE, improving efficiency of testing by 100 %. Leaving more time for more exploratory testing and continuous improvement of testing across all staging environments. • Reported 20+ bugs through JIRA, a bug tracking, project management tool. Improving the user experience and boosting cost efficiency. • Deploy Jenkins builds to staging environment when builds are ready for testing. Allowing developers to continue development while deploying build(s). Show less

  • Kaiser Permanente
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • QA Engineer (Intern)
      • Jan 2019 - Jul 2019

      • Utilize JIRA in partnership with the Kaiser Permanente Member Portal Team, enhancing the customer service experience through an increased reporting of 15+ bugs within two weeks • Enhanced the user experience of member service forms by using Selenium test automation to successfully identify 10 defects a week, while successfully reporting into JIRA • Merged 4 code branches into the master QA branch in less than two weeks using Bitbucket for future regression testing • Increase work efficiency and innovation by spearheading the new customer experience data system, by approving 8 sign-offs in the span of one sprint, exceeding the quota expectation of five Show less

  • Ala mode pies
    • West Seattle
    • Cashier
      • Jul 2018 - Nov 2018

      • Consistently served four customers every 5 minutes, exceeding management SLA expectations • Excelled at up-selling ten items weekly, increasing maximum revenue and customer satisfaction • Administered all orders, assisting 80+ customers a day. Consistently exceeded daily sales quotas • Consistently served four customers every 5 minutes, exceeding management SLA expectations • Excelled at up-selling ten items weekly, increasing maximum revenue and customer satisfaction • Administered all orders, assisting 80+ customers a day. Consistently exceeded daily sales quotas

  • UPS
    • United States
    • Truck Transportation
    • 700 & Above Employee
    • Package Handler
      • Nov 2015 - Mar 2018

      • Accurately sorted 300 packages daily, resulting in customers receiving their packages in a timely manner with minimal errors • Verified data of 5 customers daily over the phone, delivering ultimate customer satisfaction • Fixed 70 packages daily with incorrect data, utilizing DA capture system, resulting in customers receiving their orders quickly and efficiently • Accurately sorted 300 packages daily, resulting in customers receiving their packages in a timely manner with minimal errors • Verified data of 5 customers daily over the phone, delivering ultimate customer satisfaction • Fixed 70 packages daily with incorrect data, utilizing DA capture system, resulting in customers receiving their orders quickly and efficiently

Education

  • Year Up
    Certificate Of Completion, Software Development & Testing
    2018 - 2019
  • North Seattle College
    Business
    2012 - 2013

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