Contractor/Desktop Support Technician

• Feb 2022 - Present

Provide IT Support Services for Kyndryl's clients. Provide IT Support Services for Kyndryl's clients.

Contractor/Consultant

• Mar 2004 - Present

Provide IT services to small businesses who cannot afford full time IT staff or main stream managed service providers, but still need IT support. Provide IT services to small businesses who cannot afford full time IT staff or main stream managed service providers, but still need IT support.

Office Admin

• Jan 2022 - Feb 2022

Short term contract to provide registration assistance at the Thatcher Covid Testing Centre in Saskatoon Short term contract to provide registration assistance at the Thatcher Covid Testing Centre in Saskatoon

Citizen Services Support Agent

• Oct 2021 - Dec 2021

Short contract - I assisted citizens of Saskatchewan with their MySaskHealthRecord accounts. Short contract - I assisted citizens of Saskatchewan with their MySaskHealthRecord accounts.

AD Security Administrator - Accounts & Provisioning

• May 2021 - Sep 2021

Created and maintained network accounts. Created and maintained network accounts.

IT Support Contractor

• Feb 2020 - Sep 2020

Seeking New Opportunities - Former System Administrator

• May 2017 - Mar 2019

IT Systems Administration IT Systems Administration

Backup Server Administrator

• Jun 2013 - Jun 2015

Administer Backup Exec 11d/12, CommVault, and Legato backup servers and libraries. Administer print servers Work with Microsoft Server 2000, 2003, 2008, 2012 Work with Microsoft Windows 7 operating system Troubleshoot server issues Manage the ticketing system for backup and restore tickets across the world Mentor desk side technicians Documentation Project Management Administer Backup Exec 11d/12, CommVault, and Legato backup servers and libraries. Administer print servers Work with Microsoft Server 2000, 2003, 2008, 2012 Work with Microsoft Windows 7 operating system Troubleshoot server issues Manage the ticketing system for backup and restore tickets across the world Mentor desk side technicians Documentation Project Management

Senior Desktop Support Representative

• Oct 2012 - Jun 2013

•Provide deskside and remote support for users in Calgary, Lethbridge, and Ottawa staff members for all company hardware and software., including GIS software •Provide user support for the Nortel BCM phone system •Setup and test boardroom equipment •Setup and configure Blackberries and iPhones. •Performed Active Directory activities •Provide support for Windows 7 and Office 2010 •Manage Symantec Backup Exec 2010 servers •Manage Windows Print Servers •Manage audio/visual boardroom equipment Show less

Backup System Administrator (Contract)

• Feb 2011 - Oct 2011

Administer BackupExec 11d and Legato backup servers and libraries. Administer print servers Project Management Active directory administration on Server 2008 Documentation Administer BackupExec 11d and Legato backup servers and libraries. Administer print servers Project Management Active directory administration on Server 2008 Documentation

Tier 2/3 support

• 2008 - 2010

•Provide internal and external support to Acrodex employees, technicians, and business clients •Maintain and troubleshoot workstations, audio visual equipment, and various types of servers (namely Microsoft based servers, including Exchange, ISA and HP tape backup servers) •Maintained and configured Active Directory security accounts, groups, and policies •Placed software images on computers •Performed computer and multifunction printer deployments •Educated users on business multifunction printer operation •Performed preventative maintenance by updating PC's and servers as needed and reviewing system log files •Create and provide procedural and troubleshooting documentation •Performed on-site hardware and software servicing on PCs and laptops of all brands including Dell ,HP, and Lenovo •Clients include the City of Calgary, Alberta Legal Aid, Alberta Health Services, Service Alberta, Lexmark, IBM, and Big Brothers & Big Sisters of Calgary. Show less

Tier 2 Support Representative (Contract)

• Apr 2008 - Nov 2008

•Assisted various companies across Canada with DNS networking issues, Blackberry Enterprise Issues, Exchange email server issues, managing tape backups, and hardware & software issues for server computers and network problem determination. •Updated tickets in the Remedy ticket tracking system on an ongoing basis. •Wyse terminal rollouts. •Asset Management •Assisted various companies across Canada with DNS networking issues, Blackberry Enterprise Issues, Exchange email server issues, managing tape backups, and hardware & software issues for server computers and network problem determination. •Updated tickets in the Remedy ticket tracking system on an ongoing basis. •Wyse terminal rollouts. •Asset Management

Tier 1, 2, 3 technical rep

• 2007 - 2008

•Provided services for over 25 different businesses servicing with a large variety of different types of issues in an extremely busy environment with no lay time between incidents. •Performed new network user account setups •Assisted thin client customers having system and application difficulties through remote control. •Performed services for server, thin client, network device, network printers (HP & Xerox) & print servers, and application troubleshooting for over 150 applications including Microsoft Office 2003 and 2007. •Maintained and troubleshoot Windows Server 2000/2003 servers. •Created and maintained Exchange 2003 email users accounts through Active Directory. •Created and maintained user accounts in Active Directory •Provided leadership and guidance for new employees •Updated CRM database with customer information •Made product recommendations to customers •Configured both Internet Explorer versions 6 & 7 •Mentored junior help desk representatives •Developed troubleshooting and procedural documentation •Assisted clients with Blackberry configuration •Took part in required projects - Participated in a major project to move the Thindesk data center over to a new VMware environment implemented by Telus •Performed preventative maintenance by updating thin client machines, printers, and servers as needed and reviewing system log files •Other duties required installing, moving, changing, configuring and updating customer hardware and software on thin clients, printers, and servers. •Updated tickets in the custom built ticket tracking system on an ongoing basis. •Configured and troubleshoot Wyse terminal thin client machines Show less