Experience

Securus Technologies

• IT Services and IT Consulting
• 500 - 600 Employee

• Field Service Technician II

  • Jun 2019 - Nov 2019

  Las Vegas, Nevada Area • Service NV D.O.C sites for Inmate Phones, AD-TRAN issues. • Preventive Maintenance for assign NV D.O.C sites. • Installation of Service Equipment for NV D.O.C sites. • Troubleshoot reported service and equipment issues. • Account Management • Project Management



Southwest Datacom Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Field Service Technician

  • Nov 2018 - Apr 2019

  Los Angeles, California Support Wells Fargo Banks with Cisco VOIP telecom services. 911 implementation, site surveys, ATM connection service, alarm pots lines.



Walmart

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Sep 2015 - May 2017

  Simi Valley, California Assist customer in checking out with there purchases. Site to Store associate Customer Service



My Jacks Or Better

• Independent Business Owner

  • Aug 2001 - Jun 2015

  Canoga Park, CA Business Operations Develop and work with new and existing customers to assist them in achieving their goals and standards by installing, training, and servicing their Nortel Business Telephone Systems and Data Services. Manage a network of customer telephone systems and provide upgrades to growing businesses by overseeing business call volumes and providing a productive telephone system to meet needs. Work with a network of suppliers and telecommunication companies to order supplies… Show more Business Operations Develop and work with new and existing customers to assist them in achieving their goals and standards by installing, training, and servicing their Nortel Business Telephone Systems and Data Services. Manage a network of customer telephone systems and provide upgrades to growing businesses by overseeing business call volumes and providing a productive telephone system to meet needs. Work with a network of suppliers and telecommunication companies to order supplies for customer voice and data services. Provide customer with cost savings through a network of suppliers and telecommunications companies in getting a customer the services and equipment they need to properly operate their businesses. Handle all shipping and receiving of inventory with the use of Fed Ex & UPS software. Sales Organize meetings with existing and potential new customers to provide them with the tools and equipment needed to grow and expand a customer business to achieve their goals. Order customer equipment through a network of suppliers to help the customer grow and gain potential savings on all their orders. Track and follow each customer order to make sure it was received and installed at the customer location. Follow up with customers after installation to ensure the services received met their expectations. Installation Install customer orders to customer specifications. Train customers on the functions and usages of installed equipment. Program installed equipment to customer needs to provide them the maximum efficiency from their telephone system. Show less



T.I.C Enterprises

• United States
• Software Development

• Technical Support Specialist

  • Jan 2000 - Jul 2001

  Los Angeles, CA Technical Support Specialist Assist sales staff personnel in designing Norstar Telephone Business Systems for potential new customer offices Provide detailed training to all sales staff members in the operations of the Norstar Telephone Systems. Receive new equipment orders and tested such equipment to prepare for installation at customer office locations. Work directly under Nationwide Installation Supervisor to dispatch and/or schedule technicians to customer locations. Provide… Show more Technical Support Specialist Assist sales staff personnel in designing Norstar Telephone Business Systems for potential new customer offices Provide detailed training to all sales staff members in the operations of the Norstar Telephone Systems. Receive new equipment orders and tested such equipment to prepare for installation at customer office locations. Work directly under Nationwide Installation Supervisor to dispatch and/or schedule technicians to customer locations. Provide technical assistance and service repairs to customers as needed if a technician was unavailable to be dispatched to customer location in a timely manner. Responsible for all shipping and receiving of customer equipment inventory for installation or replacement. Show less