Anthony Rafael

Market Research Analyst at BEAM Consolidated
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Contact Information
us****@****om
(386) 825-5501
Location
LB
Languages
  • English Professional working proficiency
  • French Limited working proficiency
  • Arabic Native or bilingual proficiency

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Credentials

  • Customer Suggestive Selling
    -
  • Lebanese Banking Regulations
    Banque du Liban

Experience

  • BEAM Consolidated
    • Saudi Arabia
    • Manufacturing
    • 100 - 200 Employee
    • Market Research Analyst
      • Oct 2022 - Present

      • Collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations. • Understand business objectives and design surveys to discover prospective customers’ preferences • Compile and analyze statistical data using modern and traditional methods to collect it. • Perform valid and reliable market research SWOT analysis. • Interpret data, formulate reports and make recommendations. • Use online market research and catalogue findings to databases. • Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales and methods of operation. • Remain fully informed on market trends, other parties researches and implement best practices.

  • FAWAZ HOLDING
    • Lebanon
    • Food and Beverage Services
    • 1 - 100 Employee
    • Customer Relationship Management Specialist
      • Aug 2021 - Sep 2022

      • Implement analytics to identify profitable segments and measure segments migration, customer retention and impact on revenue.• Develop, implement and launch the strategy and plan of the C&F loyalty program.• Develop and implement new digital marketing communication vehicles to improvemember understanding of the loyalty program.• Developed initiatives to retain and increase the value of our top clients.• Launched and supervised C&F loyalty program.• Work closely with the customer facing teams for all joint retention campaigns.• Set KPIs to measure campaign results, drive insights and recommendations.

    • Business Analyst
      • Aug 2021 - Sep 2022

      • Completed in-depth analyses for business projects,payment processing applications and reportingtools.• Strong business acumen with emphasis on financial analysis, financial root cause investigation and innovative development of solutions/ action plans to minimize risks and take advantage of opportunities.•Developed and maintained business requirements and ensured they aligned with both functional and technical requirements.• Reconcile client data errors to ensure the accuracy of business requirements.• Developed easy to understand data and process models to explain client business requirements.• Analyzed company data and its performance to identify necessary changes and room for improvement.

  • Bank of Beirut
    • Lebanon
    • Banking
    • 700 & Above Employee
    • Personal Banking Representative
      • Aug 2015 - Aug 2021

      • Offering products & services at branch (car loan-personal loan-credit cards-housing-PCH-small business loans-debit cards-kafalat-special deposits-financial market products…) • Opening accounts (by abiding to the rules of Compliance-AML-FATCA-Opeartions & legal dept.) • Execution of loans and documents preparation • Preparing bills • Cross-selling • Followup overdue bills • After selling service • Financial market knowledge and selling (CD-bonds-stocks-preferred shares) • Deposits tracking and increasing profitability and customers relationship ratio. • Reaching sales Target • Advanced selling skills • Saving plans (INSURANCE) • Prospecting-Planning-Time Management

  • ROADSTER DINER
    • Lebanon
    • Restaurants
    • 100 - 200 Employee
    • Waiter
      • Apr 2013 - Apr 2015

      manage customers food and drink orders and resolved their complaints coordinate the opening and closing of the restaurant arrange employees schedule manage customers food and drink orders and resolved their complaints coordinate the opening and closing of the restaurant arrange employees schedule

Education

  • Holy Spirit University of Kaslik - USEK
    Bachelor’s Degree, FINANCE
    2011 - 2015
  • St Rita school
    High School, General science
    2008 - 2011

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