Experience

URC

• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Technical Support Engineer/Product Tester

  • Aug 2017 - Present

  *Part of a small team that dealt issues directly with dealers such as networking issues, integration assistance, and testing *Part of a high volume call center that dealt with customers directly, installation companies and distributors Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems. *Asked by management to be a liaison for distributors and assist with issues in the field *Consistently got dealer and customer appreciation emails for excellent service Always took initiative to learn more about the industry and reached out to partners to be more familiar with their product *Due to performance was assigned new hires to train and adopt a mentoring role. *Resolved routing, wireless and other network-related issues. *Terminated Cat6 cable connectors and modular plugs. *Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness. *Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality. *Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise. *Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes. *Documented and updated case notes for each customer and work order. Show less



Pier 1

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Oct 2015 - Jul 2017

  Performing day to day duties i.e Opening/Closing Procedures. Operational duties including customer orders, shipment, maintaining a clean and organized stockroom. In charge of Brand Experience: Customer service, ensuring the team exhibits the company values, helping to educate associates, train new associates, and day to day coaching to ensure customer service is exceptional(Customer Satisfaction consistently at a 90-100% total rating for our store) Performing day to day duties i.e Opening/Closing Procedures. Operational duties including customer orders, shipment, maintaining a clean and organized stockroom. In charge of Brand Experience: Customer service, ensuring the team exhibits the company values, helping to educate associates, train new associates, and day to day coaching to ensure customer service is exceptional(Customer Satisfaction consistently at a 90-100% total rating for our store)



Bath & Body Works

• United States
• Retail
• 700 & Above Employee

• Co Manager

  • Jul 2014 - Sep 2015

  *Responsible in building and retaining a strong valued team with a sales focus. *Frequently asked to train new managers that have joined the company. *consistently relied upon with in district for company knowledge and guidelines. *In charge of maintaining payroll and budget weekly.*Consistently met self and team based sales goals.*Hired new staff, trained, and coached them on sales behaviors daily.*Kept team morale high to ensure a happy and healthy work environment.

• Sales Lead

  • Feb 2011 - Jul 2014

  Responsible in building and retaining a strong valued team with a sales focus. *Frequently asked to train new managers that have joined the company. *consistently relied upon with in district for company knowledge and guidelines. *Helped bring a high shrink store from a 7.2% shrink to a 1.2% with in 1 year *Consistently met self and team based sales goals