Experience

James River Equipment

• United States
• Farming
• 400 - 500 Employee

• Branch Manager

  • Mar 2023 - Present

• General Manager

  • Mar 2023 - Present



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Operations Manager

  • Jun 2018 - Jan 2023

  Managed total store sales, special order sales, install sales, and product service exterior program. Drove, hired, and coached employees to achieve sales and store goals through effective training, a positive, motivating environment, and superior customer service. Drove operational excellence of the store via front and back-end teams, utilizing receiving and checkout to drive business success. • Manager operations of $72M store and $18M bottom line profit. • In first year, improved shrink in store by 70 basis points through effective time management and detail-oriented routines, maintain utilities, facilities, needed materials for overall function, led inventories each year, and served as lead contact for multi-million dollar remodels in two locations • Trained, coached, and led team of (35 direct and 150-220 indirect) employees to drive and optimize store revenue, profit, and customer satisfaction. • Resolved escalated questions or issues quickly, further gaining customer trust and retention. • Provided leadership oversight for financial operations, including P&L and payroll, ensuring accuracy, reporting discrepancies, and executing mitigations. • Created a safe and welcoming environment for associates and customers alike through coordinating utilities, supplies purchasing, and site improvements. • Cultivated maximum profitability, monitoring sales vs. payroll expense, identifying sales opportunities, and setting exceptional service standards. • Made key decisions regarding inventory management, resulting in bottom line savings and more accurate inventory levels that affected customer service levels. • Fostered and established relationships with vendors, enabling consistent pricing and delivery, and timely resolution of issues. • Tracked, assessed, and reported on customer service and sales metrics, including service scores, credit production, service plans, and sales (Install, Special Order, Pro Service, Internet). Show less



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Specialty Assistant Store Manager

  • Nov 2015 - Jun 2018

  Manage and motive sales teams to hit performance and customer service results KPI's. Analyzed financial data to monitor performance trends and plan improvements. • Trained, coached, and led department staff (25 direct and 100-180 indirect) on effective customer service techniques, achieving higher customer satisfaction and retention. • Fostered established relationships with vendors, enabling consistent pricing and delivery, and timely resolution of changes or issues. • Identified and assist sales leads through project selling and customer calls to hit KPI's. Show less



DICK'S Sporting Goods

• United States
• Retail
• 700 & Above Employee

• Hardlines Manager

  • Sep 2014 - Nov 2015

  Monitored controllable items via profit and loss statement to maintain margins. Served as primary point of contact for district asset protection and district firearms sales. • Trained department staff (12 direct and 80-110 indirect) on effective customer service techniques, achieving higher customer satisfaction and retention. Monitored controllable items via profit and loss statement to maintain margins. Served as primary point of contact for district asset protection and district firearms sales. • Trained department staff (12 direct and 80-110 indirect) on effective customer service techniques, achieving higher customer satisfaction and retention.



Historic Mount Vernon, George Washington's Estate and Gardens

• Special Conservator of the Peace

  • May 2013 - Aug 2014

  Trained and certified law enforcement officer by Virginia Department of Criminal Justice Services and sworn through Fairfax County Circuit Court. Facilitate safe, daily visitation for one million plus guests annually. Trained and certified law enforcement officer by Virginia Department of Criminal Justice Services and sworn through Fairfax County Circuit Court. Facilitate safe, daily visitation for one million plus guests annually.



Steve's Auto Repair

• Manager

  • Apr 2010 - Apr 2013

  Drove small shop to doubling annual gross profits in first two year by establishing SOPs, modifying marketing, and streamlining company vision. Resulting success led to groundbreaking of second location in third year. Drove small shop to doubling annual gross profits in first two year by establishing SOPs, modifying marketing, and streamlining company vision. Resulting success led to groundbreaking of second location in third year.



NAPA Auto Parts

• United States
• Retail
• 700 & Above Employee

• Store Manager/Outside Salesman

  • Jun 2004 - Apr 2010