Experience

Accellos, a HighJump Product

• United States
• Software Development
• 1 - 100 Employee

• EDI Technical Support Analyst

  • Mar 2011 - Present



Vsync a Division of Accellos

• EDI Support Specialist

  • Mar 2011 - Present

  Manage client project plans, timelines, and allocation of EDI resources. Ensure software is working in a timely manner, maintain strict standards and execute templates efficiently. Establish and disseminate strategies to drive achievement and to meet all customer needs. Analyze business results and identify opportunities to elevate performance, enhance customer experiences, and comply with corporate best practices. Key Contributions: Drive achievement of revenue objectives by working diligently to proactively recognize and capitalize on opportunities for performing improvement. EDI Support Analyst overseeing interface implementation, installation/configuration and software training. Performs analysis, design, and testing; plus post production activities. Excels at identifying customer desires to create and manage applications for increased retention and customer satisfaction. Function as liaison between development and Trading Partners by helping to develop strategies for product improvement. Awarded Employee of the Month, August 2011



Hill Distributing Company

• Account Manager

  • Jun 2003 - Oct 2009



Hill Distributing Co

• Account Manager

  • Sep 2002 - Oct 2009

  Key Contributions: Executed floor moves, design changes, signage placement, and visual merchandising standards in a timely manner, utilizing keen eye for design to create engaging displays in high traffic areas. Serve as account manager overseeing all product placement and working with owners and managers to maximize sales. Develop and implement incentive programs to recognize and reward actions deemed above and beyond, and provide for an outlet to share successes and model desired behavior. Motivate associates to exceed desired outcomes stressing the importance of positive customer experiences, cultivating loyal relationships, and generating repeat business. Achieved new business goal by building sincere relationships, ensuring high quality, and product accessibility