Experience

Oneida County Information Technology

• United States
• Government Administration
• 1 - 100 Employee

• Manager of Information Technology

  • Sep 2022 - Present

• Network Administrator 1

  • Nov 2020 - Sep 2022

• Computer Specialist

  • Jan 2020 - Nov 2020


Bassett Healthcare Network - Valley Health Services
• Computer Network Technician

  • Jun 2015 - Jan 2020


APAC Customer Services

• Telecommunications

• Technical Support Representative

  • Aug 2013 - Jun 2015

  Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more; Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates Skill and Knowledge Qualifications: Show less