Experience

SOUTHEASTERN CABLE CONTRACTORS, INC
• United States
• Individual and Family Services
• 1 - 100 Employee
• Metrics and Compliance Manager

  • Jul 2019 - Present


Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• Dispatch Supervisor

  • Jan 2006 - Jul 2019

  Responsible for supervising a dispatch center with over 25 employees ensuring scheduling of service and installation orders to field personnel are handled appropriately. Communicates with call center and field operation teams in a timely manner. Monitor and train team members on a daily and monthly basis to ensure a high level of performance. Complete and deliver monthly 1:1 sessions, mid year and yearly performance reviews and disciplinary actions



Cablevision

• United States
• Telecommunications
• 700 & Above Employee

• Dispatch Supervisor

  • Feb 2000 - Oct 2005

  Hauppauge NY • Responsible for overseeing and managing quota and routing along with dispatch functions for field service. • Worked together with contractor and field service supervisors along with local area operation managers. • Monitor each dispatcher on a daily and monthly basis to ensure a high level of performance. • Complete and deliver performance reviews, development plans and disciplinary actions.