Anthony Montano
Account Solutions Supervisor at Credit Acceptance- Claim this Profile
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Bio
Gary McDonald
Anthony is a very successful supervisor who is dedicated to his job and his company. He is an excellent talent who works extremely hard to get his team the information they need to take care of their customers. His skillsets are highly valued by this manager and he applies them daily during meetings, customer escalations and when communicating or educating or assisting his employees in the field. Anthony is a team player and is willing to go above and beyond to make this system, the region and our company the best he possibly can.
Gary McDonald
Anthony is a very successful supervisor who is dedicated to his job and his company. He is an excellent talent who works extremely hard to get his team the information they need to take care of their customers. His skillsets are highly valued by this manager and he applies them daily during meetings, customer escalations and when communicating or educating or assisting his employees in the field. Anthony is a team player and is willing to go above and beyond to make this system, the region and our company the best he possibly can.
Gary McDonald
Anthony is a very successful supervisor who is dedicated to his job and his company. He is an excellent talent who works extremely hard to get his team the information they need to take care of their customers. His skillsets are highly valued by this manager and he applies them daily during meetings, customer escalations and when communicating or educating or assisting his employees in the field. Anthony is a team player and is willing to go above and beyond to make this system, the region and our company the best he possibly can.
Gary McDonald
Anthony is a very successful supervisor who is dedicated to his job and his company. He is an excellent talent who works extremely hard to get his team the information they need to take care of their customers. His skillsets are highly valued by this manager and he applies them daily during meetings, customer escalations and when communicating or educating or assisting his employees in the field. Anthony is a team player and is willing to go above and beyond to make this system, the region and our company the best he possibly can.
Credentials
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Broadband Distribution Specialist
SCTEAug, 2014- Nov, 2024 -
Broadband Premise Installer
SCTEMar, 2009- Nov, 2024 -
Service Technician
Jones/NCTIAug, 2004- Nov, 2024 -
Cisco Certified Network Associate
CiscoMay, 2000- Nov, 2024
Experience
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Credit Acceptance
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United States
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Financial Services
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700 & Above Employee
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Account Solutions Supervisor
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Apr 2022 - Present
Responsible for leading 12 team members creating solutions to bring customer vehicle accounts current. Responsible for leading 12 team members creating solutions to bring customer vehicle accounts current.
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Berhart Consulting and Transportation (BCT)
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United States
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Owner
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Dec 2021 - Present
We deliver 5 star service to all our clients. We deliver 5 star service to all our clients.
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Comcast
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United States
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Telecommunications
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700 & Above Employee
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Learning Nucleus Supervisor
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Oct 2021 - Jan 2022
Responsible for overseeing all the operations of the Houston Onboarding COE Learning Nucleus teams. Partners with operations supervisors, managers as well as trainers. Drive performance and engagement while agents are in training and maintain both while ensuring a smooth transition as they move to their final teams.
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Customer Care Supervisor
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Nov 2014 - Oct 2021
Responsible for working directly supervising 15 Customer Experience Agents who handle 6,000 calls monthly to raise the quality of the workforce and increase high-speed internet knowledge, skills, and efficiency by delivering developmental strategies and initiatives that support the team.
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Suddenlink Communications
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United States
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Telecommunications
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700 & Above Employee
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Senior Technical Operations Supervisor
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Sep 2002 - Nov 2014
Responsible for supervising network operations for a system with over 52,000 homes passed and 825 miles of plant. Reporting personnel included 12 broadband technicians with support for seven network technicians. • Trained two supervisors on how to successfully lead, mentor, and support 27 broadband technicians. • Maintained a 10% or less repeat trouble call rate month over month and year over year. • Maintained a 8% or less installation trouble call rate month over month… Show more Responsible for supervising network operations for a system with over 52,000 homes passed and 825 miles of plant. Reporting personnel included 12 broadband technicians with support for seven network technicians. • Trained two supervisors on how to successfully lead, mentor, and support 27 broadband technicians. • Maintained a 10% or less repeat trouble call rate month over month and year over year. • Maintained a 8% or less installation trouble call rate month over month and year over year. • Top sales ranking operations supervisor out of 72 in the western region year to date. • Created a knowledge based website called “The Suddenlink Expert” to assist technicians with troubleshooting, product knowledge, sales, and communication. Show less Responsible for supervising network operations for a system with over 52,000 homes passed and 825 miles of plant. Reporting personnel included 12 broadband technicians with support for seven network technicians. • Trained two supervisors on how to successfully lead, mentor, and support 27 broadband technicians. • Maintained a 10% or less repeat trouble call rate month over month and year over year. • Maintained a 8% or less installation trouble call rate month over month… Show more Responsible for supervising network operations for a system with over 52,000 homes passed and 825 miles of plant. Reporting personnel included 12 broadband technicians with support for seven network technicians. • Trained two supervisors on how to successfully lead, mentor, and support 27 broadband technicians. • Maintained a 10% or less repeat trouble call rate month over month and year over year. • Maintained a 8% or less installation trouble call rate month over month and year over year. • Top sales ranking operations supervisor out of 72 in the western region year to date. • Created a knowledge based website called “The Suddenlink Expert” to assist technicians with troubleshooting, product knowledge, sales, and communication. Show less
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Education
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2008 - 2012
Angelo State University
Bachelor of Business Administration (B.B.A.), Management
Community
